Client Support Executive

5 months ago


Chennai Tamil Nadu, India Bright River India Private Limited Full time

**Customer Success Executive
- CGI**- Planning and delivery of jobs (prioritization)- Establishing, developing, and building relationships with our customers- Understanding your customers and their respective organizational KPIs, bottlenecks, content creation process, and workflows.- Helping your customers meet and surpass their goals- Ownership of:
- Rework/ Rejections KPI- In time Delivery KPI- Overall quality status- Forecasting- Planning- Responsibility for the correct set up of accounts in Rendered- Discuss weekly progress and KPIs with clients- Collect and share client feedback with colleagues and BT for system or process improvement suggestions

**Reports to: Production Coordinator**- Quality and issues improvement- Personal Development & Training- Production efficiency- Capacity Management

**Shared responsibilities**- Employee satisfaction- Operational result- Continues improvement- Prioritization- KPIs

**CSE Criteria**:
**Reports to: Production Coordinator**- Quality and issues improvement- Personal Development & Training- Production efficiency- Capacity Management

**Shared responsibilities**- Employee satisfaction- Operational result- Continues improvement- Prioritization- KPIs

**CSE Criteria**:



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