Customer Service Executive
4 weeks ago
**Location -** Mazagaon, South Mumbai
**Salary -** 25k
- 30k per month
**Employment type -** Full-time (Work from office only)
**Experience - **1-3 Years
We are seeking a Customer Service Executive who will be responsible for co-ordination with customers, delivery partners, while being solution-oriented in resolving customer queries.
**Responsibilities -**
- Interacting with existing and new customers on WhatsApp, Instagram, Facebook messenger.
- Outbound Calls to past and present customers and a few cold calls.
- Porter/Wefast booking and support
- Co-ordination with customers on incoming orders & payment receivables from B2C & B2B customers.
- Supporting the marketing team with weekly & monthly WhatsApp messaging
- Co-ordinating with delivery partners/executives to book as well as solve shipping related issues with Delivery companies like Pickrr, Shiprocket etc.
**Skills Required -**
- Fluent in written & spoken English (Knowing Marathi would be an add-on)
- Solution Oriented approach
- Strong Communication Skills
**Salary**: ₹25,000.00 - ₹30,000.00 per month
Schedule:
- Day shift
Application Question(s):
- Are you open to commuting to our office in South Mumbai daily?
- What is your level of proficiency in English?
**Experience**:
- Customer service: 1 year (preferred)
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