SAP Plant Maintenance and Customer Service

2 weeks ago

Bengaluru, India ALSTOM Full time

Req ID:338706

We create smart innovations to meet the mobility challenges of today and tomorrow. We design and manufacture a complete range of transportation systems, from high-speed trains to electric buses and driverless trains, as well as infrastructure, signalling and digital mobility solutions. Joining us means joining a truly global community of more than **75 000 **people dedicated to solving real-world mobility challenges and achieving international projects with sustainable local impact.

**PURPOSE OF THE ROLE**:
**OVERALL**:
**RESPONSIBILITIES**:
As an ERP Plant Maintenance and Customer Deployment Expert, you are in charge on your functional scope to:

- Be the point of contact of Plant Maintenance and Customer Services Stream for every deployment project and activities.
- Ensure good execution of the rollout projects in term of planning and deliverables and periodic reporting of these activities.
- Ensure that rollout projects are delivered on time and with good quality of deliverables.
- Arbitrate on decisions and be responsible of the consistency of the deployed solution.
- Participate to rollout execution
- Assess and define scope including org structure, functional scope, applicative landscape, and local gaps (contractual and regulatory)
- Design, Build and Test Solution (Core + Localization+ Auth + Batch)
- Deploy Application landscape
- Assess and define data migration & cleansing strategy
- Support Key users for data mapping and migration
- Train Key users
- Defect resolution for all test phases and PGLS
- Knowledge transfer to Operations/Support team
- Continuously propose improvements of our implementation methodology

In order to be able to execute all the responsibilities’ above, you will be working with our external partners. In addition, you will be constantly liaisoning between partners and local business in order to drive different projects successfully. When it comes to our applicative landscape, you will be working not only with partners and business but also with other IS&T teams in other pillars. Your functional expertise will be needed in order to deliver the different projects with high quality and on time.

**FUNCTIONAL SCOPE**:
Your Functional scope contains following business processes:
Primary Skills:

- Corrective maintenance
- Preventive maintenance
- Refurbishment/repair process
- Calibration
- Service Processing
- Master Data of PM and QM

Secondary Skills:

- Customer master data
- Pricing
- Inquiry & Quotation
- Contract & Sales order
- Repair quote and order
- Billing
- Inter & Intra exchange
- Customer Service processes including notifications

**QUALIFICATIONS & SKILLS**:
**BEHAVIORAL COMPETENCIES**:
You are action-oriented person with strong analytical and problem-solving skills. You are a self-starter and result-oriented person. Excellent written, verbal and interpersonal skills are a must because you will need to work autonomously in a worldwide & multicultural environment. You should be agile to handle multiple tasks efficiently, keeping the big picture, and effectively delivering outcomes in a fast-paced environment.

**TECHNICAL COMPETENCIES & EXPERIENCE**:

- Language skills: English expertise is a must both spoken and written.
- Knowledge of SAP Plant Maintenance and Customer Service is must with experience in implementation, rollout and support.
- Strong integration knowledge of SAP PM and CS modules with other SAP ERP modules such as MM, PP, FI, Controlling etc.

An agile, inclusive and responsible culture is the foundation of our company where diverse people are offered excellent opportunities to grow, learn and advance in their careers. We are committed to encouraging our employees to reach their full potential, while valuing and respecting them as individuals.

**Job Type**:Experienced

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