OTC- Cash Application Supervisor

7 days ago

Bengaluru, India Koch Global Services Full time

**Description**

**Job Role**: Cash Application Supervisor**

**Compensation**:Best in Industry**

**Shift**: Should be flexible to work in US shifts**

**Job Location**:Bangalore**

**Primary Purpose**:

- Measure and track activities to ensure service level metrics are met. Coach team members resulting in personal and professional growth.
- Ensure effective communication to stakeholders and flawless delivery of services.
- Standardize and improve processes as per the Vision & Strategic objectives set for business.
- Participate and drive Global projects

**Duties & Responsibilities**:
**As a supervisor should have day-to-day knowledge of the process. Following are the duties of the Team members**:

- Check bank for daily cash received.
- In case of Unapplied cash, follow-up with different stakeholders to obtain details.
- Reconcile the cash received vs. cash applied.
- Create disputes as indicated on customer remittance.
- Assign reason codes to disputes and route to appropriate stakeholders for resolution.
- Ensure all cash applied before Month Close
- Liaison with the Dispute and Collection team for any reconciliation.
- Support auditing requirements.

**Supervisory Responsibilities**:

- Supervise team of 5 to 7+ cash appliers
- Act as escalation point for stakeholders and customers.
- Provide training to team members as required.
- Lead team to ensure smooth month close working with all stakeholders.
- Create and maintain a high performing team.
- Monitor and benchmark team performance to stated Role Responsibility & Expectation (RRE).
- Interface with internal & external customers and assist them with queries.
- Lead the optimization projects with the goal to drive improvements in efficiency and effectiveness within KGS.
- Prepare and provide periodic summary of overall performance.
- Ensure that Process and People-related challenges, if any, are addressed suitably through Root Cause Analysis and within the shortest possible time.
- Perform performance appraisals of team members and play an active role in all employees related initiatives.
- Help management in devising and executing staffing strategies and create robust succession plan.
- Create a cohesive work environment that foster healthy completion, relentless focus on controls, compliance, integrity, and improvement of operations.

**Education**:

- Bachelor of Commerce [B.Com (Hons)] or Any degree specialization in Accounts, MBA, M.Com

**Work Experience**:

- 8+ years accounting experience in a multinational environment.
- Minimum of 5 years’ experience in OTC
- Experience in supervising teams

**Skills & Abilities**:

- Good coordination skills
- Expert skills in MS Office Suite specifically Excel and Word.
- Strong communication skills; oral & written.
- Manage high volume in systematic way.
- With positive attitude, a team player
- Quick learner and can work under pressure.
- High degree of integrity, both personally and professionally
- Ability to identify gaps and confidence to bring improvement ideas to leaders.
- Should be able to display confidence in interacting with stakeholders.
- Understand and deliver on agreed SLA’s and KPI’s - highlight potential risks in advance and ensure all compliance and controls are being met.
- Ability to drive projects & achieving monthly SLAs.
- Experience in Transitioning / Setting up Accounting Processes in Shared Service Delivery Model.
- Managing Team size of 7+

**PREFERRED**:

- Overseas work experience or Transition experience
- Working in a multinational client environment.
- Experience in /Exposure to Robotics, Analytics
- Exposure to any of the Global ERPs (SAP / S4 Hanna, Oracle, Infinium etc.,)

“Koch is proud to be an equal opportunity workplace"

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