Customer Service Trainer

2 weeks ago

Thane, India Pride Circle Full time

Hiring LGBT+ **Talent Only **_**(LGBT+ Stands for Lesbian, Gays, Bisexual, Transgender, Queer, Intersex, Pansexual - OUT or CLOSETED)**_

Job Title: Customer Service Trainer - **LGBT+ Talent Only **_**(LGBT+ Stands for Lesbian, Gays, Bisexual, Transgender, Queer, Intersex, Pansexual - OUT or CLOSETED)**_

Experience: 5 to 8+ yrs experience

Location: Thane, Maharashtra

Industry: Finance and Investment Company

CTC: Best in the Industry

**JOB DESCRIPTION**

Build capability of our off-roll teams in the contact centre on product & process to deliver a superlative customer service experience.

Conduct thorough training needs analysis, skill gap analysis for the target audience working at the contact center

Create all training content & facilitate training sessions for the target audience. Developing training materials for various instructional delivery methods including computer
- based training (bots, interactive, classroom training, and written job aids)

Actively shadow and coach training participants on-the-job on customer service orientation & process

Accountable for achieving individual training performance metrics

Create assessments & certifications to evaluate readiness for performance on various customer service effectiveness & efficiency parameters

Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment.

Responsible for day-to-day functional direction of agents within the program training classroom environment, including progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations.

Support and partner with CC Managers to transition agents from training to production environment, ensuring competency levels meet business needs (where required).

Maintain relevant process/product knowledge by interacting across functions, and side by side observations.

Measure the effectiveness of training programs using various feedback methods - focus groups, interviews, and surveys that will lead to enhancement of training resources and programs based on results of evaluation

Develop & modify the training curriculum basis feedback from managers/supervisors, customer NPS data and emerging training needs analysis

Participate and contribute to continuous learning culture by maintaining engagement on change management, product and services releases, policies, processes, and procedures

**Education**: Must be graduate (in any stream)

Should have an experience in training in Ecommerce/BPO/KPO/ITES/Aviation/BFSI domain/ Telecom

Essential skills - Strong orientation for customer service through process & interactions

Strong facilitation skills - Ability to convert process into engaging training content

Ability to coach for performance on-the-job

Ability to effectively communicate, both written and verbally

Proficient in Microsoft Office (Power Point) & Good Knowledge about computers

Ability to multi-task, meet timelines on deliverables and detail oriented

Demonstrate strong probing and problem-solving skills

Good people management skills, Analytical Skills / Quantitative skills
- Should be able to handle complex queries and resolve agent/team queries independently Self-motivated and ability to drive initiatives to closure Analyses possible solutions using standard procedures and principles

We are only Hiring LGBT Talent, please adhere to the above Job Description.

If you belong from the LGBT Community, then please apply

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹80,000.00 - ₹100,000.00 per month

**Benefits**:

- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Day shift
- Fixed shift
- Monday to Friday

Work Location: One location

**Speak with the employer**

+91-XXXXXXXXXX

  • International Customer Service Advisor

    5 days ago

    Thane, India Onesource Atreus Full time

    Hiring for DJO Customer Service Voice - Batch date - 7th March, 2023 ✡They will be speaking with the doctors to solve queries and complaints related to orthopedic shoes which are used by patients diagnosed from diabetes.✡ **✡Requirement - Excellent English comms (C2/C1 only)** ✡ HSC/ Grad - Minimum 6 months - 1 year international bpo experience is...

  • Bpo Trainer

    5 days ago

    Thane, India Abhinav Institute of Technology and Management Full time

    **Position Overview**: Seeking an experienced BPO Trainer to develop and deliver training programs for our BPO staff, ensuring they excel in customer service, product knowledge, and system navigation. **Responsibilities**: - Develop and deliver comprehensive training programs. - Collaborate with managers to identify training needs. - Assess trainee...

  • Java Trainer

    4 weeks ago

    Thane, India Testriq QA Lab LLP Full time

    **JAVA TRAINER** **Salary**: hike on current salary Job location: Mumbai (Mira rd.) Relevant Experience: Minimum 2 years as test engineer or 1 year as a trainer. Complete Work from office. **As an Trainer, your primary responsibility will be to deliver training programs and workshops on automation technologies and tools to individuals. You will play a...

  • Education Trainer

    4 weeks ago

    Thane, India International Academy of Languages Full time

    We are seeking a highly motivated and experienced Educational Trainer to join our team on a contractual basis. As a Educational Trainer in French Language, you will play a vital role in delivering effective language training programs to our students. Your primary responsibility will be to provide engaging and interactive language instruction, ensuring...

  • Customer Service

    4 weeks ago

    Thane, India EduGuidePlus Full time

    **We are Hiring** - Immediate joiner for the position of Customer Support Executive. **Responsibility**: - Call the potential customers - Persuade them to opt for our investment services. - Convince and convert them. **(NOTE: Our Company offers services that advises investors and help them in long term investments into equity market.) **Eligibility**: -...

  • Customer Service

    7 days ago

    Thane, India Jindalx pvt ltd Full time

    Customer service representetive, good communication, freshers can apply, marathi is compulsary, after one month of training, permanent work from home. **Salary**: From ₹17,500.00 per month **Benefits**: - Internet reimbursement - Work from home Schedule: - Rotational shift Supplemental pay types: - Overtime pay Ability to commute/relocate: - Near...

  • Revit Structure Trainer

    4 weeks ago

    Thane, India EduCADD THANE Full time

    **Job Opportunity: Revit Structure/ Revit MEP Software Trainer** Join EduCADD Thane as a Full-time or Part-time Trainer! **Requirements**: - Proficient in Revit Arch /Structure MEP, Staad-Pro, ETABS ,Tekla - Strong communication skills - Previous teaching/training experience a plus **Responsibilities**: - Conduct training sessions - Provide hands-on...

  • Customer Services

    4 weeks ago

    Thane, India Cyitechsearch Interactive Solutions Private Limited Full time

    Requirements: High School Diploma Roles and Responsibilities To handle customer queries and complaints. To resolve their issue. Lead generation HSC/Graduate fresher. Inbound customer service experience preferred. Excellent English communication skills. Comfortable working in day rotational shifts. Please calll : 7266926197 **Salary**: ₹15,000.00 -...

  • Revit Structure Trainer

    4 weeks ago

    Thane, India EduCADD THANE Full time

    **Location: Kalyan / Dombivali / Thane / Airoli / Mulund (and surrounding areas)Job Opportunity: Revit Structure/ Revit MEP Software Trainer** Join EduCADD Thane as a Full-time or Part-time Trainer! **Requirements**: - Proficient in Revit Arch /Structure /MEP, Staad-Pro, ETABS ,Tekla - Strong communication skills - Previous teaching/training experience a...

  • Python Trainer

    11 hours ago

    Thane, India ARH Venturres Full time

    Company DescriptionARH Venturres is a digital transformation agency based in Thane. We offer a range of services to help businesses with their digital requirements, from planning and technology selection to post-deployment support. Our goal is to support businesses throughout their journey of digital transformation.Role DescriptionThis is a full-time Python...

  • Customer Services

    7 days ago

    Thane, India Siemens Full time

    Looking for a challenging role? If you really want to make a difference - make it with us Can we energize society and fight climate change at the same time? At Siemens Energy, we can. Our technology is the key, but our people make the difference. Brilliant minds innovate. They connect, create, and keep us on track towards changing the world’s energy...

  • Customer Service

    4 weeks ago

    Thane, India Abhinav Institute of Technology and Management Full time

    Job Profile : Customer Service Qualification : HSC or Any Graduate Experience **:Fresher **with Good Communication skill Age : 18 to 33 years old Contact: 8655901541 **Salary**: ₹13,000.00 - ₹16,000.00 per month Ability to commute/relocate: - Thane, Maharashtra: Reliably commute or planning to relocate before starting work...

  • Customer Service

    4 weeks ago

    Thane, India Abhinav Institute of Technology and Management Full time

    Job Profile : Customer Service Qualification : HSC or Any Graduate Experience **:Fresher **with Good Communication skill Age : 18 to 33 years old Contact: 8655901541 **Salary**: ₹12,000.00 - ₹14,000.00 per month Ability to commute/relocate: - Thane, Maharashtra: Reliably commute or planning to relocate before starting work...

  • Customer Service

    4 weeks ago

    thane, India HY FLY CONSULTANCY Full time

    Required Candidate profile 1. Inbound Customer service profile 2. Explaining the customer's product features & benefits. 3. Ensuring all compliance and SLA during the calls. 4. GRADUATES FRESHER AND EXP BOTH CAN APPLYPerks and benefits Medical Allowance + Performance-based Incentives Role customer service Industry Type Banking Functional Area customer...

  • Customer Service Officer

    5 days ago

    Thane, India IIFL Securities pvt ltd Full time

    **We are Hiring For Customer service Officer in IIFL Securities** **About Company: - ** IIFL was founded on 18 October 1995, by Nirmal Jain. IIFL is ranked among the top seven financial conglomerates in India and as the top independent financial services firm in India in terms of market capitalization. Today, IIFL Holdings Limited is India's leading...

  • Customer Service Executive

    4 weeks ago

    Thane, India IDFC FIRST Bank Full time

    **Job Details**: Position: Customer Service Executive (Customer Service + Renewals) **Requirements**: - Excellent communication skills in English - Minimum 6 Months of experience in customer service/outbound sales/or collections **Work Schedule**: - 2 Rotational Offs - Rotational Shifts Language Proficiency: **Compensation**: Join our team and...

  • Customer Service Executive

    4 weeks ago

    Thane, India SaffronBizz Solutions LLP Full time

    We have an excellent opportunity for the profile of **Customer Service Executive** **Qualification**: Graduation **Experience**: 4+ years **Location**: Thane - Resolve customer complaints and grievances with a positive, empathetic approach. - Communicate effectively both verbally and in writing. Record and analyze customer feedback to improve services. -...

  • Ccna Trainer

    4 weeks ago

    Thane, India Nettech India Full time

    **POSITION TITLE **:CCNA TRAINER **LOCATION** : Thane, Mumbai **REPORTING**: NETWORKING TEAM **KEY RESPONSIBILITIES** - Perform following jobs. - Teach routing and switching to our students. - Give Practical knowledge about Routers, switches configure. **COMPETENCIES/SKILLS** - Routing Switching - Network Fundamentals - Network protocols - Network...

  • Customer Service Executive

    4 weeks ago

    Thane, India Success Partner Consultants Private Limited Full time

    We are hiring for Customer Service Executive with 1yrs+ of exp, Full time. Location : Thane, Maharashtra **Job Details**: New business Policy Issuance Servicing Revenue Generation Revenue Conservation & Financial Process Control - New business Policy Issuance Servicing Revenue Generation Revenue Conservation & Financial Process Control - Customer...

  • Computer Trainer

    4 weeks ago

    Thane, India KSHAMATA Full time

    A computer trainer is **responsible for teaching students and employees about technical topics such as computer systems, servers, network hardware, and workstations**. In this role, you develop the curriculums used to instruct employees. Train and instruct students, learners and end-users in computer operations. Design and develop computer instructional...