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Support Engineerl2(Pim/pam)

4 months ago


Mumbai Maharashtra, India Sapwood Ventures Pvt Limited Full time

**Qualification**

BE/B.Tech/B.Sc/BCA or equivalent

CCNA Sec. or Equivalent

**Experience**

Overall 3-6 years experience in network security with at least 2 years in managing Client VPN, SFTP, IRM, NAC, PAM & MDM solutions

Proficiency with management of Client VPN, SFTP, IRM, NAC & PAM solutions

Experience in working with Windows, Linux, Unix environment

Experience in managing policies and exceptions

Experience in packet capture, analysis and troubleshooting tools

Product knowledge of Accops, Zscaler, Citrix, F5, GlobalScape, GoAnyWhere MFT, Forescout, Arcon, Cyber Ark etc. solutions

**Responsibilities**

Incident, problem, service request management, change management, configuration management & capacity management of Client VPN, SFTP, IRM, NAC, PAM & MDM solutions

Day to Day BAU MACDs, configuration changes

Proactively utilize network monitoring tools to isolate events before service degradation occurs

Supporting incident monitoring and incident analysis/response initiatives

Coordinating with users to ensure timely and satisfactory resolution for any trouble tickets

Conducting daily performance checks on devices, periodic audits and compliance

Performing immediate troubleshooting as the situation dictates for any and all network outages as reported by users, sensors, and/or operational personnel

Implement, and maintain network security policy, standards, and procedures

Deploying and maintaining access and security policies for Client VPN, SFTP, IRM, NAC & PAM solutions

Maintaining service levels as well as oversight of the day to day configuration, administration and monitoring of the network security infrastructure in a 24/7

Co-ordination with OEM's for TAC support, RMA, replacement & reconfiguration of faulty devices/appliances

Creating technical documentation, as-build network diagrams, inventory control documentation, and security documentation

Investigate, isolate, and resolve incidents with documentation RCA as per the SLA

Designing and implementing Client VPN, SFTP, IRM, NAC & PAM solutions at DC/DR/Cloud and Branch office environments

Create and update knowledgebase in ITSM tools

Creation and updation of SOPS/Runbooks

Identify areas for automation of operational efficiency

Work to automate and integrate the tools with REST API/SDK with security dashboard, Infosec tools (AD, IDAM, PAM, SIEM, SOAR etc.)

Patch updates, upgradation of Client VPN, SFTP, IRM, NAC & PAM setup as per Bank's compliance and audit requirements

Closure of compliance and audits points as per the agreed timelines

OEM : Acron

**Job Type**: Permanent

**Salary**: ₹600,000.00 - ₹750,000.00 per year

Day range:

- Monday to Friday

Shift:

- Fixed shift

Work Location: In person

Application Deadline: 18/03/2024