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Support Engineerl2(Pim/pam)
4 months ago
**Qualification**
BE/B.Tech/B.Sc/BCA or equivalent
CCNA Sec. or Equivalent
**Experience**
Overall 3-6 years experience in network security with at least 2 years in managing Client VPN, SFTP, IRM, NAC, PAM & MDM solutions
Proficiency with management of Client VPN, SFTP, IRM, NAC & PAM solutions
Experience in working with Windows, Linux, Unix environment
Experience in managing policies and exceptions
Experience in packet capture, analysis and troubleshooting tools
Product knowledge of Accops, Zscaler, Citrix, F5, GlobalScape, GoAnyWhere MFT, Forescout, Arcon, Cyber Ark etc. solutions
**Responsibilities**
Incident, problem, service request management, change management, configuration management & capacity management of Client VPN, SFTP, IRM, NAC, PAM & MDM solutions
Day to Day BAU MACDs, configuration changes
Proactively utilize network monitoring tools to isolate events before service degradation occurs
Supporting incident monitoring and incident analysis/response initiatives
Coordinating with users to ensure timely and satisfactory resolution for any trouble tickets
Conducting daily performance checks on devices, periodic audits and compliance
Performing immediate troubleshooting as the situation dictates for any and all network outages as reported by users, sensors, and/or operational personnel
Implement, and maintain network security policy, standards, and procedures
Deploying and maintaining access and security policies for Client VPN, SFTP, IRM, NAC & PAM solutions
Maintaining service levels as well as oversight of the day to day configuration, administration and monitoring of the network security infrastructure in a 24/7
Co-ordination with OEM's for TAC support, RMA, replacement & reconfiguration of faulty devices/appliances
Creating technical documentation, as-build network diagrams, inventory control documentation, and security documentation
Investigate, isolate, and resolve incidents with documentation RCA as per the SLA
Designing and implementing Client VPN, SFTP, IRM, NAC & PAM solutions at DC/DR/Cloud and Branch office environments
Create and update knowledgebase in ITSM tools
Creation and updation of SOPS/Runbooks
Identify areas for automation of operational efficiency
Work to automate and integrate the tools with REST API/SDK with security dashboard, Infosec tools (AD, IDAM, PAM, SIEM, SOAR etc.)
Patch updates, upgradation of Client VPN, SFTP, IRM, NAC & PAM setup as per Bank's compliance and audit requirements
Closure of compliance and audits points as per the agreed timelines
OEM : Acron
**Job Type**: Permanent
**Salary**: ₹600,000.00 - ₹750,000.00 per year
Day range:
- Monday to Friday
Shift:
- Fixed shift
Work Location: In person
Application Deadline: 18/03/2024