Customer Service Representative

3 weeks ago


Gurgaon, India Brimming Grace Capital Pvt Ltd Full time

**Work From Office**
CANDIDATES WHO CAN SPEAK IN EXCELLENT ENGLISH SHALL ONLY APPLY
Freshers/Experienced both can apply
Good in interpersonal relations
Decision-making abilities

**You'll make a difference**:
You will be responsible for communicating with customers and ensuring that an appropriate response/solution is given to all issues, concerns, questions and compliments to guarantee customer satisfaction and brand loyalty.

**Your responsibilities include, but are not limited to**:

- Maintaining customer contact for all conversations escalated.
- Ensuring high standards of tone and language in all written and verbal communications to customers and internal stakeholders.
- Acting as an ambassador for Chat Sense, using knowledge of the organization / our offerings to promote Chat Sense positively at any given opportunity.
- Liaising with all stakeholders to resolve customer complaints in the most efficient and effective manner, referring issues using correct escalation procedures.
- Creating invoices through the online ordering system.
- Achieving relevant KPIs that allow us to drive business results and improve the overall customer experience.
- Planning, prioritizing and maintaining a busy workload efficiently, whilst ensuring excellent customer satisfaction is maintained throughout the year.
- Working closely with account managers to ensure the customers needs are exceeded and feedback is communicated to all stakeholders.
- Maintain effective customer pipeline.
- Ensures an accurate analysis of prospective clients on their list, in order to define their commercial potential.
- Provide commercial support to top clients.
- Manage the acquisition, attack & maintenance of the assigned clients.
- Meeting monthly deadlines.
- Ensures effective client meetings as per business standards.

Also fill out this form better communication.

**Salary**: ₹11,075.03 - ₹34,905.59 per month

Ability to commute/relocate:

- Gurugram, Haryana: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person

**Speak with the employer**
+91 8130708951
Expected Start Date: 20/07/2023



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