Client Coordinator

6 months ago

Delhi Delhi, India Global Trendz Full time

**Job Summary**:
The Client Coordinator serves as the primary point of contact between the organization and its clients, ensuring seamless communication, satisfaction, and relationship management. They facilitate the smooth delivery of products or services by coordinating between internal teams and clients.

**Responsibilities**:

- **Client Communication**: Serve as the main liaison between the organization and clients, addressing inquiries, concerns, and requests promptly and professionally.
- **Account Management**: Manage client accounts by understanding their needs, preferences, and objectives, and ensuring that services or products meet their expectations.
- **Project Coordination**: Coordinate the execution of projects or services by liaising with internal departments, ensuring timely delivery and quality standards.
- **Client Onboarding**: Facilitate the onboarding process for new clients, ensuring a smooth transition and understanding of services or products.
- **Issue Resolution**: Address client issues or concerns effectively, escalating as needed, and ensuring timely resolution to maintain client satisfaction.
- **Relationship Building**: Cultivate strong relationships with clients through regular communication, meetings, and proactive outreach to understand their evolving needs.
- **Feedback Collection**: Gather feedback from clients regarding products, services, or experiences, and relay insights to relevant internal teams for continuous improvement.
- **Sales Support**: Provide support to the sales team by assisting with client inquiries, preparing proposals or presentations, and participating in client meetings as needed.
- **Documentation**: Maintain accurate records of client interactions, agreements, and communication for reference and reporting purposes.
- **Market Awareness**: Stay informed about industry trends, market developments, and competitor activities to anticipate client needs and provide relevant solutions.

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

Schedule:

- Day shift

Ability to commute/relocate:

- New Delhi, Delhi: Reliably commute or planning to relocate before starting work (preferred)

**Education**:

- Bachelor's (preferred)

**Experience**:

- Communication skills: 1 year (preferred)

**Location**:

- New Delhi, Delhi (preferred)

Work Location: In person

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