Application/product Support

2 weeks ago

Pune, India Allscripts Asia Full time

Welcome to Veradigm Our Mission is to be the most trusted provider of innovative solutions that empower all stakeholders across the healthcare continuum to deliver world-class outcomes. Our Vision is a Connected Community of Health that spans continents and borders. With the largest community of clients in healthcare, Allscripts is able to deliver an integrated platform of clinical, financial, connectivity and information solutions to facilitate enhanced collaboration and exchange of critical patient information.

**Shift**: 24x7 Role

**Skills**
- Excellent verbal & written communications skills
- Basic understanding of Windows Servers
- Exposure on interaction with international clients

**Responsibilities**:

- Ability to interact professionally with clients, stakeholders and all levels of support staff and Engineers
- Ensures case documentation is accurate, complete, clear and consistent with Support policy
- Reproduces client issues to identify root cause and provides data to the appropriate resources for analysis
- Responds to, works and closes cases within established timelines and SOP's; Communicates accurate

expectations to the clients
- Position requires participation in after-hours and on-call support.

**Good to have:

- **
- Knowledge of Allscripts Solutions, Allscripts clients and familiarity with the US healthcare industry and terminology, [ICDs, CPT, Interface, HL7, etc]

**Academic and Professional Qualifications**:
Successful completion of a bachelor's degree or relevant Technical / Business Experience

**Experience**:
1-3 years of experience

Veradigm is proud to be an equal opportunity workplace dedicated to pursing and hiring a diverse and inclusive workforce.

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