Customer Relations Executive

5 months ago

Mumbai, India JLL Full time

JLL supports the Whole You, personally and professionally.

Customer Relations Executive

Property and Asset Management

What this Job Involves?

You will be the face of JLL at the client’s site and will be responsible for interacting and addressing the needs of guests / tenants by maintaining strong public relations, taking feedback / suggestions. You will also be responsible for:
Cooperate, coordinate and communicate with other departments to ensure good customer experience and taking customer feedback, after every service request/ complaint and sharing the feedback points with the team for improvement of services.
Maintaining a hospitality outlook and always look presentable.
Taking ownership of the request or complaint and ensuring they are handled effectively within TAT
Taking daily rounds of the premises and reporting any lapses/ observations to the relevant team.
Conducting timely Customer Feedback Surveys and sharing the reports with the client/management.
Responding to emergency situations (as per JLL policies) and contact the proper authorities when needed
Being familiar with lost and found procedures.
Nominating and attending the training programs at site/ JLL office.
Addressing concerns through daily checking of mails for priority requests.
Ensuring closure of complaints by proper communication to stakeholders.
Helping in activities like filing, checking and maintaining inventory records, MMR, DMR, complaint trackers, dashboard etc.
Updating the handover/ takeover register before end of shift for all completed/pending tasks.
Managing and participating in events, overlooking general maintenance and guest handling.

**Site details**:
You will be working on _site name __, which is a __type__, located at __location__

**Site dynamics**:
**Work Schedule**: Site team: e.g.: Property Manager +2 Other details if any

**Reporting**:
You will be directly reporting to the Customer Relation Manger /Property Manager as per site.

**Sound like you? Here is what we’re looking for**:
Meticulous and Being Analytical

You must pay attention to detail and have excellent problem-solving skills. Possess the ability to collate information, using logic and reasoning to identify the alternative solutions, conclusions or approaches to problems. You should be able to handle complaints, settle disputes, and resolve grievances and conflicts.

**Qualifications**:
You need to have a relevant educational background in hospitality with min 1-2 years of work experience OR 2-3 years of experience in Client/customer service facing roles.
Good Communication skills with fluency in English and Hindi language is a must
Willingness to work in flexible shifts, weekends and holidays is an added advantage

**What we can do for you**:
At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

  • Public Relations Executive

    5 months ago

    Mumbai, India Spiffy Public Relations Full time

    About the job: Job position | Public Relations Executive Someone bursting with creative ideas and keen to be exposed to the inner workings of the public relations field. If you love fashion as much as we do, it's a bonus! **Requirements**: - Excellent verbal and written communication skills. - Ability to work at a fast pace and under time constraints. -...

  • Guest Relations Executive

    4 weeks ago

    Mumbai, India HR Interface Executive Search Services Full time

    Note for applicant:We will let you know the name of the company during the application process so go ahead & apply. Your cv will not be sent anywhere without discussing the name of the company with you.Only looking for Mumbai based candidates. Not accepting out of Mumbai applications.About:HR Interface Executive Searchhas been mandated to hire forour client...

  • Guest Relations Executive

    4 weeks ago

    Mumbai, India HR Interface Executive Search Services Full time

    Note for applicant: We will let you know the name of the company during the application process so go ahead & apply. Your cv will not be sent anywhere without discussing the name of the company with you. Only looking for Mumbai based candidates. Not accepting out of Mumbai applications.About: HR Interface Executive Search has been mandated to hire for our...

  • Guest Relations Executive

    4 weeks ago

    mumbai, India HR Interface Executive Search Services Full time

    Note for applicant: We will let you know the name of the company during the application process so go ahead & apply. Your cv will not be sent anywhere without discussing the name of the company with you. Only looking for Mumbai based candidates. Not accepting out of Mumbai applications. About: HR Interface Executive Search has been mandated to hire...

  • Guest Relations Executive

    4 weeks ago

    mumbai, India HR Interface Executive Search Services Full time

    Note for applicant: We will let you know the name of the company during the application process so go ahead & apply. Your cv will not be sent anywhere without discussing the name of the company with you. Only looking for Mumbai based candidates. Not accepting out of Mumbai applications.About: HR Interface Executive Search has been mandated to hire for our...

  • Guest Relations Executive

    4 weeks ago

    Mumbai, India HR Interface Executive Search Services Full time

    Note for applicant: We will let you know the name of the company during the application process so go ahead & apply. Your cv will not be sent anywhere without discussing the name of the company with you. Only looking for Mumbai based candidates. Not accepting out of Mumbai applications. About: HR Interface Executive Search has been mandated to hire...

  • Customer Service Executive

    5 months ago

    Mumbai, India Executive Hunters Full time

    **(1)Customer Service Executive** - Salary budget - Rs 25,000-30,000 per month - Location - Khar, Mumbai - Working days - 6 - Work from office - yes - Work from home - Saturday. **Customer Service Responsibilities list**: Manage incoming phone calls/ Whats app queries from various customers. Generate sales leads Identify and assess customers’ needs to...

  • Customer Relation Executive

    5 months ago

    Mumbai, India Team Management Services Full time

    Greetings from Team Management Services (TMS), an end-to-end HR consulting services firm! We found your resume suitable for the position of **Customer Relation Executive** currently open with one of our clients in Mumbai and Delhi. **Company Profile**: Our client established in 1983 your one stop shops for anything foreign exchange. Having started out as...

  • Media Relations and Client Servicing Executive

    5 months ago

    Mumbai, India The Bloomingdale Public Relations Full time

    Position: - **Media Relations And Client Servicing Executive** Location: - Mumbai Job Role: - Job description: - Media pitching and monitoring - Making Pitch Notes/Quotes for clients - Proactively supporting senior team members with day to day tasks e.g. updating media lists, coordinating team meetings, desk research, internal coordination, etc -...

  • Customer Relations Executive

    5 months ago

    Mumbai, India Aurassist Health Private Limited Full time

    **Customer Relations Executive** - **Role**:_ The Customer Relations Executive is a Customer Service role ensuring co-ordination with patients and /or their relatives as per the standards laid down by the company. They will be required to travel around the city (inter-state/ inter-city too) and co-ordinate with all the partner associates for a smooth...

  • Customer Relations Executive

    6 months ago

    Mumbai, India Think Hire Full time

    Hiring for a Client in Mumbai (Mahalaxmi) **Customer Relations Executive** **Job Summary** **Responsibilities** Fluency in English and Hindi is required, regional language will be an added bonus. **Location**: - This is a full time position based in our **flagship store at Mahalaxmi.** **Work days & Time** - Monday to Saturday. 10:30am to 7:30pm (one...

  • Customer Relations Executive

    5 months ago

    Mumbai, Maharashtra, India orbitouch outsourcing private limited Full time

    **URGENT HIRING || CUSTOMER RELATIONS EXECUTIVE || MUMBAI** Profile - Customer Relations Executive Experience - 0-3 years Ctc - Depends on the interview Working days - Monday to Saturday Working timings - 10 Am to 6 Pm Job Description / Responsibilities - Be the first point of contact for potential clients and existing clients. - Reach out to all new...

  • Customer Relations Executive

    5 months ago

    Mumbai, Maharashtra, India Orbitouch Outsourcing Private Limited Full time

    **Urgent Hiring || Customer Relations Executive || Mumbai jogeshwari east** Profile - Customer Relations Executive Experience - 0-3 years Ctc - Upto 35,000 per month (Depend on the interview) Location - Mumbai jogeshwari east Working days - Monday to Saturday **Job Description / Responsibilities -** - Be the first point of contact for potential clients...

  • Customer Relations Executive

    5 months ago

    Mumbai, Maharashtra, India Maverick Dreams (Superhero Toy Store) Full time

    The role is for the Customer Relations Executive. The person will be in charge of handing e-commerce, modern retail and speciality stores. partners, focusing on ways to place our portfolio, drive sales and helping deliver Superhero Toy Store’s goal of bringing the best products from the world to customers in India. Building Customer Relationships:...

  • Customer Relation Executive

    3 days ago

    Mumbai, Maharashtra, India SWITRUS HOLIDAYS PVT LTD Full time

    The Customer Relations Executive’s responsibilities include selling our products to customers and assisting with customer inquiries, as well as maintaining an accurate record of all calls made and received. Should have good sales skill to negotiate & close deals on priority. Duties & Responsibility - Understanding customer needs and answering their queries...

  • Customer Relations Executive

    5 months ago

    Lower Parel, Mumbai, Maharashtra, India Interface Digital Solutions Pvt. Ltd. Full time

    **Job Title: Customer Relations Executive** **Company**: Interface Digital Solution Pvt.Ltd. **About the Company**: Established in 1995 with offices in India, Interface Digital specializes in providing a wide range of services to meet your business automation needs. **Job Summary**: As a Customer Relations Executive, you will be responsible for...

  • Customer Relation Executive

    5 months ago

    Marine Drive, Mumbai, Maharashtra, India MNR Solutions Full time

    Urgent Hiring for Customer relation executive Experience : 2 Years Location : Mumbai ( Marine Drive ) Skills : Counter sale Industry : Any Role & Responsibility: Build customer relationships.... Manage customer communications.... Resolve customer issues.... Improve customer care.... Expand customer base.... Monitor business competitors. **Salary**:...

  • Customer Relation Executive

    2 weeks ago

    Andheri, Mumbai, Maharashtra, India HR Yaar Full time

    **Job Title**: Customer Relation Executive **Location**: Andheri (E), Mumbai **About Us**: We are an IT solutions provider committed to delivering exceptional service and building long-lasting relationships with our clients. We pride ourselves on understanding our customers' needs and offering reliable and efficient solutions tailored to the IT...

  • Customer Relation Executive

    3 months ago

    Vidyavihar, Mumbai, Maharashtra, India Transformatrix Global Pvt Ltd Full time

    Collecting and analyzing customer data Using CRM systems to manage relationships Developing new ways to meet customers’ needs Handling customer complaints Overseeing the interactions between customers and key team members, such as Customer Service Representatives Creating and executing retention campaigns Developing marketing campaigns to attract new...

  • Customer Relation Executive

    5 months ago

    Nariman Point, Mumbai, Maharashtra, India Talent Corner Full time

    _**JD: Customer Relations Executive.**_ 1. Conduct market research to identify potential customers, market trends, and competitors within the manufacturing industry. 2. Generate leads and develop new business opportunities through networking, referrals, cold calling, and digital marketing strategies. 3. Build and maintain strong relationships with...