Customer Service Executive

2 months ago

Sakinaka Mumbai Maharashtra, India Shaadi.Com Full time

About the Company:
**Job Description**:
We are looking for a passionate and skilled **Service Executive** to join our VIP Services team. As a VIP Executive, you will serve as the primary point of contact for our premium clients, helping them navigate their journey toward finding a life partner. You will play a crucial role in understanding the unique preferences of each VIP client, providing personalized matchmaking solutions, and ensuring they receive a seamless, high-quality experience throughout their membership.

Key Responsibilities:

- **Client Portfolio Management**:

- Manage a portfolio of VIP clients, acting as their trusted partner throughout the matchmaking process.
- Regularly engage with clients to understand their evolving preferences and provide updates on suitable matches.
- **Curated Matchmaking**:

- Offer a customized and thoughtful approach to ensure the best possible matches.
- **Facilitating Communication**:

- Act as a bridge between matched clients by initiating and facilitating conversations, ensuring that both parties are comfortable and confident in moving forward.
- **Personalized Advice & Counseling**:

- Provide personalized relationship advice and counseling, helping clients navigate sensitive aspects of the partner search, from first impressions to relationship building.
- **Client Satisfaction & Follow-ups**:

- Ensure high client satisfaction by maintaining consistent communication, offering dedicated support, and conducting regular follow-ups to track progress and resolve any concerns.
- **Discretion & Confidentiality**:

- Maintain a high level of discretion and professionalism when handling sensitive personal information, ensuring the confidentiality of all client interactions.

Required Skills and Qualifications:

- **Strong Communication Skills**:

- Excellent verbal and written communication skills to engage with clients in a thoughtful and empathetic manner.
- **Interpersonal & Relationship Management**:

- Proven ability to build and nurture relationships, with a deep understanding of client needs and expectations.
- **Customer Service Experience**:

- Previous experience in customer service, relationship management, or client servicing, particularly in a high-touch environment.
- **Cultural Awareness**:

- Understanding of diverse cultures, traditions, and family structures, with the ability to navigate sensitive matchmaking preferences related to religion, caste, community, and other cultural factors.
- **Problem-Solving**:

- Ability to handle challenging situations and offer proactive solutions to ensure client satisfaction.
- **Organizational Skills**:

- Strong attention to detail and the ability to manage multiple clients simultaneously, maintaining high standards of service across the board.
- **Empathy & Patience**:

- A genuine passion for helping people and the ability to listen and respond to client needs with empathy and patience.

Preferred Qualifications:

- 1 year of experience in service or sales.
- HSC or Graduation.

Why Join Us:

- Be part of a leading brand in the matchmaking industry.
- Work with a talented and passionate team dedicated to creating meaningful connections.
- Opportunity to engage with high-profile clients and make a direct impact on their personal journeys.
- Competitive salary with performance-based incentives.
- Access to growth and learning opportunities in a dynamic environment.

**Job Types**: Full-time, Permanent

Pay: ₹30,000.00 - ₹35,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Fixed shift
- Night shift

Supplemental Pay:

- Overtime pay
- Performance bonus
- Shift allowance
- Yearly bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Customer service/sales: 1 year (required)

**Language**:

- English (required)

Shift availability:

- Night Shift (required)

Work Location: In person

Application Deadline: 20/10/2024

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