See more Collapse

Customer Support

2 months ago

Pune, India Provakil Full time

**Company**

Provakil is a new-age legal operations management suite for enterprises. Provakil provides an integrated SaaS platform for legal teams to manage all aspects of legal operations including litigation, contracts, compliances, and intellectual property with customized workflows and analytics. We provide automatic data updates from 8000+ courts, trademark and patent registries, and other sources of public legal data. The platform is equipped with advanced ML/AI capabilities for intelligent document review, IP watch & search, case law research, and other use cases. Provakil is trusted by over 100 companies and 50 law firms to manage different aspects of their legal operations.

**Job brief**
- Ability to work in team environment
- Familiarity with customer service software (CRM,ticketing systems) for chat and call process.
- Ability to work flexible hours ,including evenings and weekends.
- Earlier experience into chat and call support process.(Technical support experience).
- Customer oriented approach and ability to adapt different situations.
- Hands on experience on MS office suite.
- Ability to multitask and problem solving skills.
- 0-2 years of experience.
- Excellent communications skills written and verbal.

Responsible for
- 1. Respond to customer queries via chat or phone in a timely and professional manner. 2. Proactively responding on tickets or issues.
3. Resolve customer queries or issues with required solutions.
4. Coordinate with internal teams for query resolution.
5. Provide required information about products and services offered by Provakil.
6. Update customer information and issue details in ticketing platform.
7. Analysing the challenges faced by clients and passing the details to technical team.
8. Should be aware of product feature updates.
9. Flexible in working shifts.

Requirement:
2. Resolve customer complaints or issues by providing appropriate solution or alternatives.
3. Should have knowledge of API integration, cloud based tool.
4. Interact with cross team to get the issues resolved.
5. Hands on experience on CRM or any ticketing system.
6. Should be able to lead meetings and training sessions.
7. Worked in customer facing environment.
8. Troubleshoot technical issues at level 1 and level 2.
9. Handled customer escalations and worked on escalation matrix
10. Provide weekly status on ticket received and resolved Additionally, Excellent communication verbal and written. Handled enterprise client issues in previous experience.

Bachelor’s degree in CS or IT or related field.

**Salary**: ₹350,000.00 - ₹400,000.00 per year

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Provident Fund

Schedule:

- Day shift
- Rotational shift

COVID-19 considerations:
Yes

**Speak with the employer**
+91 9175448085
Application Deadline: 28/06/2023
Expected Start Date: 03/07/2023

We have other current jobs related to this field that you can find below

  • CUSTOMER SUPPORT Executive

    3 weeks ago

    Pune, Maharashtra, India calibehr business support services private limited Full time

    Apply for CUSTOMER SUPPORT Executive, Calibehr Business Support Services Pvt Ltd in Pune for 0 - 2 Year of Experience on

  • CUSTOMER SUPPORT Executive

    2 months ago

    Pune, Maharashtra, India calibehr business support services private limited Full time

    Apply for CUSTOMER SUPPORT Executive, Calibehr Business Support Services Pvt Ltd in Pune for 0 - 2 Year of Experience on

  • Customer Care Executive- Telecom Process

    2 months ago

    Pune, Maharashtra, India Aegis Customer Support Services Private Limited Full time

    **Job description-**: Designation - Customer Service Associate (Telecommunication) Qualification - Undergraduate/Graduate Basic Computer Knowledge Experience - Fresher Language known - Hindi / Marathi /English (Basic) Working Days - 6 Days Working Shift timing - Weekly Rotational (6:00 Morning to 12:00pm Midnight) Any 9 Hours Shift Kindly Note there...

  • Customer Support

    6 days ago

    Pune, India SKYLARK HR SOLUTIONS Full time

    ROLE: CUSTOMER SUPPORT EXPERIENCE:1+ YEARS LOCATION: PUNE SALARY: UP TO 5 LPA MUST SKILLS: Should have experience in telecom industry and customer support (international support) **Job description**: - **Excellent communication skills to attend/resolve client issues on calls/chat/mail.**: - **Communication scale - CEFR :C1, C2**: - **Analytical...

  • Customer Support

    4 weeks ago

    Pune, India Simplifai India Full time

    Simplifai is a Global IT company specializing in process automation with help of Artificial Intelligence. We are looking for Technical Support Engineer at our Baner, Pune Office. **Job description** - Responsible for 1st and 2nd line support for our customers using Simplifai's Digital Employees - Respond to customers within SLAs with proper plan for...

  • Customer Support

    3 weeks ago

    Pune, India Simplifai India Full time

    Digital Employees - Respond to customers within SLAs with proper plan for resolution and make sure customers are happy and getting good customer service. - Troubleshoot and debug error logs and report failures to correct 3rd line with as much information as possible. - Coordinate with product owners and customer leads to make sure support documentations...

  • Customer Support

    3 weeks ago

    Pune, India SKYLARK HR SOLUTIONS Full time

    **Role: Customer Support** Experience: 1+ & 2+ years **Salary**: Upto 6Lpa Location: Pune Graduate: Any Graduate - Excellent communication skills to attend/resolve client issues on calls/chat/mail. - Excellent communication CEFR B2, C1, C2. - Mandatory B2C voice process experience (B2B will not be considered) - Customer service experience into the...

  • Customer Support

    3 weeks ago

    Pune, India Quess IT Staffing Full time

    **About Us** “Magna Infotech, now Quess IT Staffing, is India’s largest IT staffing company with over 20 years of experience in staffing IT professionals in 300+ companies across levels and skillsets. Our 10,000+ associates deployed in 80+ cities and towns are proficient in over 500 technological skills. Our associates help enable cutting edge solutions...

  • Customer Support

    4 days ago

    Pune, India SKYLARK HR SOLUTIONS Full time

    Role: Customer Support (voice) Experience: Freshers to 1+ years **Salary**: Upto 3LPA Location: Pune Interview mode: Virtual Fluent communication in English should work in customer support in telecom industry should work in B2C voice process Willing to work in Rotatioanl shift Regards, HR Mahalakshmi 9840142667. **Salary**: Up to ₹300,000.00...

  • Customer Support

    5 days ago

    Pune, Maharashtra, India Siemens Industry Software (India) Private Limited Full time

    Siemens Digital Industries Software is a leading provider of solutions for the design, simulation, and manufacture of products across many different industries. Formula 1 cars, skyscrapers, ships, space exploration vehicles, and many of the objects we see in our daily lives are being conceived and manufactured using our Product Lifecycle Management (PLM)...

  • Customer Support

    5 days ago

    Pune, Maharashtra, India Quess IT Staffing Full time

    About Us"Magna Infotech, now Quess IT Staffing, is India's largest IT staffing company with over 20 years of experience in staffing IT professionals in 300+ companies across levels and skillsets. Our 10,000+ associates deployed in 80+ cities and towns are proficient in over 500 technological skills. Our associates help enable cutting edge solutions some of...

  • Customer Support

    2 months ago

    Pune, India Capsilon Software Pvt. Ltd. Full time

    Identify customer needs and help customers use specific features Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users) Update our internal databases with information about technical issues and useful discussions with customers Monitor customer complaints on social media and reach out to provide...

  • Customer Support

    1 week ago

    Pune, India SKYLARK HR SOLUTIONS Full time

    **Job description**: - Excellent communication CEFR B2, C1, C2. - Mandatory B2C voice process experience (B2B will not be considered) - Customer service experience into telecom industry is must. - Excellent communication skills to attend/resolve client issues on calls/chat/mail. - Analytical problem solvers who will understand issues and to resolve customer...

  • Customer Support

    1 week ago

    Pune, India Lancesoft Full time

    Company : Infosys BPM profile : Customer support Associate Qualification : Graduation Experience : 1 year Location : Pune **Responsibilities**: - Excellent communication skills to attend/resolve client issues on calls/chat/mail. - Communication scale - **CEFR :C1, C2**: - Analytical problem solvers who will understand issues and to resolve customer...

  • Customer Support

    4 weeks ago

    Pune, India Lancesoft Full time

    Company : Infosys BPM profile : Customer support Associate Qualification : Graduation Experience : 1 year Location : Pune **Responsibilities**: - Excellent communication skills to attend/resolve client issues on calls/chat/mail. - Communication scale - **CEFR :C1, C2**: - Analytical problem solvers who will understand issues and to resolve customer...

  • Customer Support

    3 weeks ago

    Pune, India Lancesoft Full time

    Company : Infosys BPM profile : Customer support Associate Qualification : Graduation Experience : 1 year Location : Pune **Responsibilities**: - Excellent communication skills to attend/resolve client issues on calls/chat/mail. - Communication scale - **CEFR :C1, C2**: - Analytical problem solvers who will understand issues and to resolve customer...

  • Customer Support

    1 day ago

    Pune, India Lancesoft Full time

    Company : Infosys BPM profile : Customer support Associate Qualification : Graduation Experience : 1 year Location : Pune **Responsibilities**: - Excellent communication skills to attend/resolve client issues on calls/chat/mail. - Communication scale - **CEFR :C1, C2**: - Analytical problem solvers who will understand issues and to resolve customer...

  • Customer Support

    3 weeks ago

    Pune, India Lancesoft Full time

    Company : Uber profile : Customer support Associate Qualification : Graduation Experience : 1 year Location : Hyderabad Language : Hindi/Tamil/Telgu **Job Types**: Full-time, Regular / Permanent **Salary**: Up to ₹15,000.00 per month Schedule: - Day shift Ability to commute/relocate: - Bangalore, Karnataka: Reliably commute or planning to...

  • Customer Support

    5 days ago

    Pune, Maharashtra, India SKYLARK HR SOLUTIONS Full time

    Role: Customer SupportExperience: 1+ & 2+ yearsSalary: Upto 6LpaLocation: PuneGraduate: Any Graduate Excellent communication skills to attend/resolve client issues on calls/chat/mail. Excellent communication CEFR B2, C1, C Mandatory B2C voice process experience (B2B will not be considered) Customer service experience into the telecom industry is a must....

  • Customer Support

    1 week ago

    Pune, India Solar Square Full time

    Minimum Required Experience : 3 years Full Time **Skills**: - Customer Handling- Customer Success- Customer Retention StrategiesDescription **About SolarSquare Energy Pvt Ltd** - SolarSquare is one of India's top 10 Rooftop solar companies enabling homes & housing societies across India to go solar. We are a team of hustlers and mission-driven...