Mall Operation- Guest Relation Officer
1 month ago
To continuously make effort, to reduce cost through benchmarking against past data and competition/Industry.
- Have a smooth coordination process set with all the vendors and departments for organizing events in the mall.
- Ensure all issues pertaining to Mall Occupants complaints are addressed to, personally attended & ensure their satisfaction.
- Handling customer and retailer delight,
- Monitoring feedback of customers on daily basis and revert on mail with feedback analysis.
- Maintains daily YOY footfall analysis.
- Regular inspections of the Mall Premises, public areas for cleanliness & appearance. - To maintain weekly roaster of team.
- Staff briefing on daily basis and job allocation for the shift.
- Provides training to staff on regular basis.
- Induction of new employees.
- Must be aware of fit out related work, renovation work of stores to be done as per Mall SOP.
- Issuance of gate pass and work permit to Retailer in consultation with Commercial department if required.
- Overlook Promotional/ Kiosk activity and other events; ensure that all are carried out smoothly as per mall standards.
- To ensure purchase request are timely raised.
- Good coordination with purchase, accounts and other departments.
- To maintain the MIS and follow ups of the same from respective department.
**Job Types**: Full-time, Regular / Permanent
**Salary**: ₹15,000.00 - ₹20,000.00 per month
**Benefits**:
- Cell phone reimbursement
- Health insurance
Schedule:
- Day shift
- Rotational shift
Supplemental pay types:
- Yearly bonus
**Education**:
- Bachelor's (preferred)
**Experience**:
- MALL OPERATION: 2 years (preferred)
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