Customer Care Associate

4 weeks ago

Gorakhpur, India Navigate Human Resource Consultants Full time

Help and guide customers at their residence by explaining different product and finish options.
- Daily updates of all activities on the CA app
- Site inspection & evaluation for surface defects and recommend most suitable solutions
- Site measurement & preparation of painting estimate as per rate card and after consultation with store owner / Store in charge.
- Appointment of contractors for execution of painting work
- Supervision of ongoing / WIP sites for ensuring adherence to

recommended guidelines and on time work completion.
- Timely resolution of customer complaints, if any
- Help to generate leads/clients through market visits.
- Explain to customers the various services rendered in the store and direct customers to appropriate sections for expert help
- Daily reporting of the collections and site status to store owner / store in charge and senior officer
- Maintaining the reports / formats as mandated by
- Daily updates of all activities on the CA app

Co-ordinate with contractors and ensure their attendance in all contractor training programs organized by

**Salary**: ₹15,000.00 - ₹25,000.00 per month

Schedule:

- Day shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person

Expected Start Date: 08/04/2024

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