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Clubhouse Executive

1 month ago

Bandra Mumbai Maharashtra, India Crest Property Solutions Private Limited Full time

**Section III: Key Responsibilities and Accountabilities of the role**

**Handover and Unit Operations**:
1. Manage overall handover of units, coordinating with Rustomjee CRM and sales teams.

2. Ensure zero-tolerance handover process, collaborating with internal teams/departments.

3. Introduce new residents/tenants/clients, addressing queries during onboarding.

**Customer Experience**:
1. Ensure exceptional customer experience during handover and stay.

2. Achieve targeted CSAT scores.

**Complaint Management and Helpdesk**:
1. Oversee complaint management system and helpdesk operations.

2. Recommend policies/procedures, track CMS/Apps, and analyze reports.

3. Prepare dashboards and reports.

4. Ensure recommended TAT for all complaints.

5. Conduct regular meetings with residents/tenants/clients to understand expectations.

6. Proactively resolve issues with stakeholders.

7. Communicate important notices/issues on behalf of PMS team/developer.

8. Coordinate common events/community living promotions with Clubhouse Manager/Executive.

**Training and Development**:
1. Plan/Implement training programs for department staff.

**Call/whatsapp:

- 8657531310**

Pay: ₹25,000.00 - ₹30,000.00 per month

**Benefits**:

- Health insurance
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

**Experience**:

- total work: 1 year (preferred)

Work Location: In person