Pa-otc

4 months ago

Lucknow Uttar Pradesh, India Genpact Full time

**_Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI._**

**_ _**
- As a Collections Advisor, your role will be to focus on providing the accurate resolutions for both customers and the business, recognizing vulnerable customers and providing solutions to their inquiries. You will handle customer relationships and assist with their individual service needs whilst delivering a special customer service._
- Responsibilities_
- _Ability to take care of specific Inbound/Outbound calls from customers_
- _Ability to sale solutions to customers and negotiate outstanding debt_
- _Recognize individual customer service needs and resolve their enquiry_
- _Provide resolutions at the first point of contact, avoiding customers having to call again, or have the call transferred_
- _Ability to handle complaints and advance where appropriate_
- _Excellent customer service, negotiation and interpersonal skills with the ability to recognize and support the specific needs of the most vulnerable customers_
- _Maintain and update customer related information systems to ensure that our client hold accurate records; collecting and accessing appropriate information relevant to your call type_
- _Keen to progress to other levels and will consistently self-assess your own performance against agreed targets by working closely with your manager_
- _Work effectively as part of a team, recognizing how teams can deliver great results_
- _You will be one of a large number of Collections Advisers with Genpact. You will respond to customers through a variety of channels including telephone (both inbound and outbound), internet and written correspondence as appropriate._
- _You will be encouraged ed to acquire detailed knowledge of product ranges and excellent service and sales skills to enable them to provide service excellence and progress sales opportunities when appropriate._
- _You will offer an excellent level of customer service, pro-actively serve customers across their product portfolio, cross-sell additional products and resolve a wide range of common, high-volume customer enquiries across the product range._
- _You will follow clear instructions and guidelines to resolve customer enquiries at first point of contact. These guidelines will also prompt the agent to promote and sell appropriate products, including insurance based products._
- _Training is given to enable you to establish rapportportsresolvetle appropriate solutions for the customer. Constant monitor in mentor and development will be given to the Customer Service Adviser to ensure continuous improvement._
- _You will collaborate with colleagues across multiple departments in order to provide a high quality service to customers_
- Qualifications we seek in you_
- Minimum qualifications_
- _Any Graduates (preferably non B.techs)_
- _Experience in contact/call center, customer service and/or sales area_
- _Excellent communication and social skills_
- _Good written skills_
- _Good negotiation skills_
- _Problem Solving Skills_
- _Flexibility of shifts and to work overtime hours as per business requirements._
- _Dedication to performance excellence or doing a great job_
- _Results Oriented_
- _Analytical & problem solving skills_
- _Stress management abilities_
- _Ability to maintain high levels of confidentiality and data security standards_
- _Ability to prioritise multiple tasks with mínimal direction_
- Preferred qualifications_
- _Collections experience in Consumer loans/lending_

**_ _**

**_Job_**_Process Associate_

**_ Primary Location_**_India-Lucknow_

**_ Schedule_**_Full-time_

**_ Education Level_**_Bachelor's / Graduation / Equivalent_

**_ Job Posting_**_Aug 23, 2024, 6:23:57 AM_

**_ Unposting Date_**_Oct 22, 2024, 1:29:00 PM_
- Master Skills List_Operations_
- Job Category_Full Time_

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