Pa-otc

3 months ago

Lucknow Uttar Pradesh, India Genpact Full time

**Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and **expertise** in data, technology, and AI.**

***

**Responsibilities**

**Knowledge of Order to Cash Cy**c**l**e**

**Conducting research and reviewing proposals and quotes.**

**Ensuring that all quotations are **accurate**, complete, and in line with the client's needs.**

**Preparing, **submitting**, and tracking price quotes for products or services**

**Manage the **quoting keying process**, with**in the **target **SLAs as defined by the management**

**Reconcile the processed work by the team verifying entries and comparing system reports**

**Ongoing maintenance of customer accounts continuously identifying and correcting items that require re-**keying or maintenance**

**Maintain 100% accuracy while processing and **generating** reports**.**

**Must be willing to work **in shifts as **required**.**

**Ability to deal with difficult internal and external customer situations requiring tact and professionalism.**

**Ability to **analy**z**e** and problem solve**

**Accurate interpretation of vague remittance documentation**

**Ability to deal with system issues and missing bank files**

**Time management ensuring all time targets met**

**Identify** process improvements to improve customer **behaviour**, cash processes, and auto cash match**. **Share knowledge gained with Team Lead and Team.**

***

**Qualifications** we **seek** in you**

**_ _**

**Minimum qualifications**

**_ _**

**Graduate**: B. Com**

**_ _**

**Relevant experience in **Contract** Management**

**_ _**

**Strong Communication Skills (verbal and written)** - CEFR Level B2 or C1**

***

**Preferred qualifications**

**_ _**

**Good** customer handling** skills**

**_ _**

**Experience in Automotive industry**

**_ _**

**Good interpersonal skills that can lead multiple responsibilities simultaneously**

**_ _**

**Good influencing skills and interpersonal, analytical skills and attention to detail**

**_ _**

**Good team commitment and results delivery orientation**

**_ _**

**Good experience** in Order to Cash end to end processes**

**_ _**

**Good understanding of **Oracle,**SAP** & Excel**

**_ _**

**Able to navigate through **PowerBi** reports**

***

**_ _**

**_Job_**_Process Associate_

**_ Primary Location_**_India-Lucknow_

**_ Schedule_**_Full-time_

**_ Education Level_**_Bachelor's / Graduation / Equivalent_

**_ Job Posting_**_Oct 11, 2024, 5:59:44 AM_

**_ Unposting Date_**_Ongoing_
- Master Skills List_Operations_
- Job Category_Full Time_

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