Conversational User Experience Writer

5 days ago

Bengaluru, India Skit.ai Full time

**About us**
Skit.ai is an industry-leading voice automation SaaS company. Its Augmented Voice Intelligence Platform enables enterprises to automate call center operations at scale. Skit.ai has automated millions of calls for global enterprises across an array of industries, shifting the traditional contact center experience from automated responses to meaningful conversations. The voice AI leader has also been listed in Forbes 30 Under 30 Asia start-ups 2021 for its remarkable industry innovation and was awarded 'Tech Startup of the Year' in Artificial Intelligence 2021 by Entrepreneur India, further underscoring its market dominance and unparalleled expertise.

**Responsibilities**
You will be responsible for improving the product quality by working on and improving the conversation flow design practices and crafting voice-bot prompts to provide a delightful user experience, while collaborating with the tech, product, and sales teams.You will be required to discover the end-user expectations and match them with the customer goals, by designing the best possible conversational experience for our voice-bots.You need to have great attention to detail, empathy to relate to the users armed with the ability to connect the dots in the dark, and interact with stakeholders in multiple roles and functions.

**Understand and Design**
Understand and adhere to SOW requirements, focus on the user experience, as well as client expectations and success measures. You also need to delve deeper and consider all possible user scenarios while designing conversations.

**Own and iterate**
Take ownership of designing all dialog elements and analysing performance of the virtual conversational agent with regard to performance metrics and end-user experience, and recommend specific changes to improve caller satisfaction and transaction completion.

**Work cross-functionally**
Collaborate with the Product, Tech, Sales, and Business teams to formulate their needs and conduct end-to-end analysis of user data

**Requirements**:
**Must Haves**
- 2-3 years of professional writing experience in customer facing roles.
- Experience in UX, Advertisement or Marketing roles is preferred.
- Proficiency in any one or more regional languages, alongside English is a must
- Inclination towards enhancing User Experience with a good command over languages
- Understanding of visual representations, leading to the ability to read flow diagrams and present those in a clear, comprehensible format
- Strong understanding of business metrics, to be able to convert the expectations in design elements
- Excellent oral and presentation communication skills
- Proven track record of working in a fast-paced and highly collaborative environment

**Good to Have**
- Prior work experience in writing / designing resulting in enhanced User Experience
- Experience in working on conversation assistants/agents
- Some amount of technical understanding or have worked with technical teams in the past
- Interest in working on CUI/VUI design tools and frameworks.
- Proficiency in basic design tools and Office 365.

This policy explains:

- How we use that information; and
- How to access and update that information.

Types of information we collect
- Information from interviews and phone-screenings you may have, if any;
- Details of the type of employment you are or may be looking for, current and/or desired salary and other terms relating to compensation and benefits packages, willingness to relocate, or other job preferences;
- Reference information and/or information received from background checks (where applicable), including information provided by third parties;
- Information related to any assessment you may take as part of the interview screening process.

How we use information we collect
- Assessing your skills, qualifications and interests against our career opportunities;
- Verifying your information and carrying out reference checks and/or conducting background checks (where applicable) if you are offered a job;
- Creating and/or submitting reports as required under any local laws and/or regulations, where applicable;
- Proactively conducting research about your educational and professional background and skills and contacting you if we think you would be suitable for a role with us.

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