International Customer Support Executive

6 months ago


Gurugram Haryana, India Teleperformance Full time

Managing a team of representatives offering customer support.
- Overseeing the customer service process.
- Resolving customer complaints brought to your attention.
- Creating policies and procedures.
- Planning the training and standardization of service delivery.
- Selecting and hiring new staff.
- Monitoring the work of individual representatives and of the team.
- Conducting quality assurance surveys with customers and providing feedback to the staff.
- Possessing excellent product knowledge to enhance customer support.
- Maintaining a pleasant working environment for your team.

**Job Types**: Full-time, Permanent, Fresher

**Salary**: ₹24,000.00 - ₹30,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift
- Morning shift
- Rotational shift
- Weekend availability

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)

**Language**:

- English (preferred)

Ability to Commute:

- Gurgaon City, Haryana (required)

Ability to Relocate:

- Gurgaon City, Haryana: Relocate before starting work (required)

Work Location: In person

**Speak with the employer**

+91 8777364969



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