Front Desk Coordinator- Orthopedics

1 week ago

Kankarbagh Patna Bihar, India Mediversal Hospitals Full time

**Front Desk Coordinator - Orthopedics**

**Job Summary**:The Front Desk Coordinator in Orthopedics plays a crucial role in ensuring efficient and organized operations at the front desk of an orthopedic clinic. This position requires a detail-oriented and customer-focused individual who can effectively manage administrative tasks, coordinate patient appointments, and provide excellent customer service.

**Responsibilities**:
**Patient Registration**:Greet and assist patients upon arrival.
Collect and verify patient information, including insurance details.
Ensure accurate and complete registration of patients in the electronic health records (EHR) system.

**Appointment Scheduling**:Schedule patient appointments and follow-up visits.
Coordinate with medical staff to ensure timely scheduling of surgeries, tests, and other procedures.
Manage and update the appointment calendar.

**Communication**:Answer and route incoming calls to the appropriate staff.
Respond to patient inquiries and provide information about clinic services.
Communicate effectively with patients, medical staff, and other departments.

**Check-In and Check-Out Procedures**:Facilitate the check-in process for patients, ensuring all necessary paperwork is completed.
Collect co-pays, payments, and issue receipts.
Coordinate patient discharge and provide necessary instructions.

**Insurance Verification**:Verify insurance coverage and obtain pre-authorizations for services.
Assist patients with insurance-related inquiries and concerns.

**Record Maintenance**:Maintain accurate and up-to-date patient records.
Ensure confidentiality and security of patient information.

**Collaboration**:Collaborate with the medical and administrative team to ensure smooth clinic operations.
Assist in coordinating referrals and obtaining necessary medical records.

**Problem Resolution**:Address and resolve patient concerns or issues promptly and professionally.
Escalate complex issues to appropriate personnel.

**Qualifications**:

- High school diploma or equivalent; additional education or certification in healthcare administration is a plus.
- Proven experience as a front desk coordinator, preferably in a healthcare setting.
- Familiarity with medical terminology and procedures, especially in the orthopedic field.
- Proficient in using electronic health records (EHR) systems and other office software.
- Strong interpersonal and communication skills.
- Excellent organizational and multitasking abilities.
- Ability to handle stressful situations with composure.
- Customer service-oriented with a focus on patient satisfaction.

**Working Conditions**:

- This position typically operates in a clinic or hospital setting.
- May require standing or sitting for extended periods.
- Regular interaction with patients, medical staff, and other healthcare professionals.

**Salary**: ₹20,000.00 - ₹25,000.00 per month

**Benefits**:

- Paid sick time
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Yearly bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (required)
- Hospital: 1 year (required)

**Language**:

- Hindi (required)
- English (preferred)

Ability to Commute:

- Kankarbagh, Patna, Bihar (required)

Ability to Relocate:

- Kankarbagh, Patna, Bihar: Relocate before starting work (required)

Work Location: In person

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