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CRM - Executive
1 week ago
Responsible for managing client relationships with key decision makers
- Subject matter expert for partners and internal staff for the assigned product
- Addresses the gaps identified between client requirement & the service provided
- Ensure that the service is delivered in accordance with the agreed service level agreement
- Act as a point of contact for any escalation or feedback from clients
- Collaborate with the other functional Group to evaluate the product performance and to recommend refinements and improvements in service performance
- Establish and maintain on-going partner relationships and anticipate and resolve potential problems of the client
- Announcements of new updates and upcoming events/meetings
- Manage account renewal, customer support escalation
- Ensure smooth support during renewal of account
- Excellent Communication Skills
- Good knowledge of MS Office
- Open to travel
**Job Types**: Full-time, Permanent, Fresher
Pay: ₹12,000.00 - ₹15,000.00 per month
**Benefits**:
- Leave encashment
- Paid time off
- Provident Fund
Schedule:
- Day shift
- Evening shift
- Morning shift
- Night shift
- Rotational shift
- Weekend availability
Supplemental pay types:
- Performance bonus
- Yearly bonus
Work Location: In person
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