Customer Support Executive

3 months ago


Jayangar III Block Bengaluru Karnataka, India Informatics Publishing Ltd Full time

We are looking for Customer Support Executive based at Bangalore. Please send us your updated profile if you are interested.

Required Experience: 1 to 3 years of relevant experience.

Education: Graduation / Post graduation in Business Management.

**Required knowledge or skills**
- Knowledge on communicating effectively with customer
- Proficiency in computers with reference to excel ,.ppt & word
- Preferably trained in communication skill & Microsoft Excel s, Word, and PowerPoint
- Should be able to interact with customers to address their concerns, answer their questions and assist them with their needs
- Need to maintain a positive attitude and calmly respond to customers’ complaints
- Should be able to prepare product and customer reports by gathering data collected during customer interactions

**Job Accountability Area**
- Orders to be processed on the same day as of task allocated in ERP
- Minimum 10 renewal calls per day. Follow up calls for renewals  
- Maintain appropriate documentation and records of customer interactions
- Daily reports update in master data sheet
- Follow up with customers for updated subscribed list of resources. Same day of the order processed
- **Must know Hindi speaking**:

- **Good oral & written communication, Solution oriented, Team player, Ability to work in a fast paced environment.**

**Job Types**: Full-time, Permanent

Pay: From ₹20,000.00 per month

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: In person

Application Deadline: 25/09/2024



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