Customer Support Executive
3 months ago
We are looking for Customer Support Executive based at Bangalore. Please send us your updated profile if you are interested.
Required Experience: 1 to 3 years of relevant experience.
Education: Graduation / Post graduation in Business Management.
**Required knowledge or skills**
- Knowledge on communicating effectively with customer
- Proficiency in computers with reference to excel ,.ppt & word
- Preferably trained in communication skill & Microsoft Excel s, Word, and PowerPoint
- Should be able to interact with customers to address their concerns, answer their questions and assist them with their needs
- Need to maintain a positive attitude and calmly respond to customers’ complaints
- Should be able to prepare product and customer reports by gathering data collected during customer interactions
**Job Accountability Area**
- Orders to be processed on the same day as of task allocated in ERP
- Minimum 10 renewal calls per day. Follow up calls for renewals
- Maintain appropriate documentation and records of customer interactions
- Daily reports update in master data sheet
- Follow up with customers for updated subscribed list of resources. Same day of the order processed
- **Must know Hindi speaking**:
- **Good oral & written communication, Solution oriented, Team player, Ability to work in a fast paced environment.**
**Job Types**: Full-time, Permanent
Pay: From ₹20,000.00 per month
**Education**:
- Bachelor's (preferred)
**Experience**:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
Work Location: In person
Application Deadline: 25/09/2024
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