SAP IT Service Delivery

5 months ago

Bengaluru Karnataka, India Thoucentric Full time

**About us**:
**Thoucentric is the Consulting arm of Xoriant**, a prominent digital engineering services company with 5000+ employees. We are headquartered in Bangalore with presence across multiple locations in India, US, UK, Singapore & Australia Globally.

As the Consulting business of **Xoriant**, We help clients with Business Consulting, Program & Project Management, Digital Transformation, Product Management, Process & Technology Solutioning and Execution including Analytics & Emerging Tech areas cutting across functional areas such as Supply Chain, Finance & HR, Sales & Distribution across US, UK, Singapore and Australia. Our unique consulting framework allows us to focus on execution rather than pure advisory. We are working closely with marquee names in the global consumer & packaged goods (CPG) industry, new age tech and start-up ecosystem. Xoriant (Parent entity) started in 1990 and is a Sunnyvale, CA headquartered digital engineering firm with offices in the USA, Europe, and Asia. Xoriant is backed by ChrysCapital, a leading private equity firm. Our strengths are now combined with Xoriant’s capabilities in AI & Data, cloud, security and operations services proven for 30 years.

We have been certified as "**Great Place to Work"** by AIM and have been ranked as "50 Best Firms for Data Scientists to Work For".

We have an experienced consulting team of over 450+ world-class business and technology consultants based across six global locations, supporting clients through their expert insights, entrepreneurial approach and focus on delivery excellence. We have also built point solutions and products through Thoucentric labs using AI/ML in the supply chain space.

At Thoucentric, we work on various problem statements.
- The most popular ones are
- ** Building capabilities** that address a market need, **basis our ongoing research **effort.**
- ** Solving a specific use case** for a current or potential client **based on challenges on-**ground.**
- ** Developing new systems** that help be a better employer and a better partner to clients.
- All of these need the **best of minds to work on them day-to-day; **and **we do exactly that**
- Your **contribution to organization development is as important** as outward facing consulting.
- ** We are invested in both, employee growth and client success**

**Requirements**:
**Job Description**:
A service manager with high level knowledge of SAP IT service delivery (preferably SAP Retail and S4 HANA on RISE). S/he should be having in-depth understanding and more than 5 years of experience in ITSM, incident management, change management and release management. Having overall understanding of risk and compliance in service management. Conversant of service level KPIs and proficient in communication with senior level client contacts.

The person should be experienced in managing cross culture team of multiple vendors and should have inclination in working on continuous improvement and innovation agenda.

Technical skill:
Proficient in Jira, ServiceNow and worked in agile methodology and comfortable in managing sprints.

**Benefits**:
**What a Consulting role at Thoucentric will offer you?***:

- Opportunity to define your career path and not as enforced by a manager
- A great consulting environment with a chance to work with Fortune 500 companies and startups alike.
- A dynamic but relaxed and supportive working environment that encourages personal development.
- Be part of One Extended Family. We bond beyond work - sports, get-togethers, common interests etc.
- Work in a very enriching environment with Open Culture, Flat Organization and Excellent Peer Group.
- Be part of the exciting Growth Story of Thoucentric

**Required Skills**:

- SAP- delivery managementPractice Name

Finance

Work Mode

Hybrid

Industry

Consulting

Corporate Office

Thoucentric, Innovator Building, ITPL Office

Zip/Postal Code

560066

City

Bangalore

Country

India

State/Province

Karnataka

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