Apm - Call Centre Operations
2 months ago
Dhruva Research - APM - Call Centre Operations
About Us
Dhruva Research is India’s first multimodal market research firm led by alumni from top educational and professional organizations with an ambition to become leaders in the industry. Intrigued by what ticks the brain to make decisions, randomness of opinions we aspire to bring science and methods to this space through statistical and technological advancements in the existing data collection methods. Our highly competent team from diverse backgrounds is set to disrupt the space by building sophisticated prediction systems across sectors such as elections, politics, sports and science.
Bootstrapped in the year 2020, we achieved a never seen scale of over 50 lakhs grassroots surveys by 2021. Our team is all geared to scale by 10x to continue to serve our repeat clients and reach out to more than 5 Cr individuals at the grassroots level by the year 2023.
About the Role
We are looking to recruit ambitious individuals with the zeal to solve unprecedented problem statements at the intersection of data and operations. The role will allow you to be part of the strategy formulation process working closely with the founding team and leading large scale operations across geographies in the country. We are looking for an experienced project manager who is passionate about the development process of a project. As a Project Manager, you'll be the go-to person for everything involving the project's strategy and timeline. You will join a dynamic, fast-paced environment and work with cross-functional teams to finalize requirements.
Roles and Responsibilities
- Handle end-to-end project planning, execution and management of team and operational metrics.
- Provide functional guidance, support and direction to field operation and deliver on strategy and operational plans while scaling it to large geographies.
- Drive continuous improvements in the business models by tracking core business metrics related to the operations and improving the efficiency of the business operations.
- Efficiently manage multiple projects by monitoring progress and ensure completion within planned timelines with high quality output.
- Establish high standards of the performance by ensuring proper compliance of the set processes and protocols.
- Contribute to the overall functioning of the organization by identifying opportunities to scale.
- Excellent Problem-solving skills, ability to work comfortably in a collaborative setting
- Ability to multitask and meet aggressive deadlines, and demonstrate an ability to deliver under pressure
- Should be proactive and willing to work independently
**Skills**:
- MBA/ Bachelor’s degree in Engineering, Mathematics, Statistics or related technical degree.
- Preferable experience in market research with strong capabilities in consulting/advisory work/program management.
- Experienced in structuring ambiguous problems with an ability to think laterally and in multiple dimensions.
- Communication and presentation skills to effectively deliver complex, data driven insights to management.
- High sense of ownership and ability to drive projects to execution by building consensus among stakeholders.
- Organized and focused on delivering tasks within defined deadlines.
**Job Type**: Contractual / Temporary
Contract length: 24 months
**Salary**: ₹50,000.00 - ₹60,000.00 per month
**Benefits**:
- Cell phone reimbursement
- Health insurance
- Internet reimbursement
Schedule:
- Day shift
Ability to commute/relocate:
- Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (required)
**Experience**:
- Operations management: 1 year (required)
Application Deadline: 04/07/2023
Expected Start Date: 07/07/2023
-
Call Centre Operator
2 weeks ago
Noida, India Gurman industries Full timeCall centre operations, customer handeling Work from office **Job Types**: Full-time, Permanent Pay: Up to ₹20,000.00 per month Schedule: - Day shift - Morning shift Supplemental pay types: - Performance bonus - Yearly bonus **Education**: - Higher Secondary(12th Pass) (preferred) **Speak with the employer** +91 8929002430
-
Solution Architect
1 month ago
Noida, India Birlasoft Full timeJob Title: Solution Architect - APM/ObservabilityJob Description:As a Solution Architect within the Birlasoft AIOps Group, specializing in Application Performance Management (APM) and Observability, your role is pivotal in designing, implementing, and optimizing end-to-end monitoring solutions tailored to the needs of our clients' complex software...
-
Solution Architect
3 weeks ago
Noida, India Birlasoft Full timeJob Title: Solution Architect - APM/ObservabilityJob Description:As a Solution Architect within the Birlasoft AIOps Group, specializing in Application Performance Management (APM) and Observability, your role is pivotal in designing, implementing, and optimizing end-to-end monitoring solutions tailored to the needs of our clients' complex software...
-
Solution Architect
3 weeks ago
Noida, India Birlasoft Full timeJob Title: Solution Architect - APM/ObservabilityJob Description:As a Solution Architect within the Birlasoft AIOps Group, specializing in Application Performance Management (APM) and Observability, your role is pivotal in designing, implementing, and optimizing end-to-end monitoring solutions tailored to the needs of our clients' complex software...
-
Solution Architect
1 month ago
Noida, India Birlasoft Full timeJob Title: Solution Architect - APM/ObservabilityJob Description:As a Solution Architect within the Birlasoft AIOps Group, specializing in Application Performance Management (APM) and Observability, your role is pivotal in designing, implementing, and optimizing end-to-end monitoring solutions tailored to the needs of our clients' complex software...
-
Solution Architect
3 weeks ago
Noida, India Birlasoft Full timeJob Title: Solution Architect - APM/Observability Job Description: As a Solution Architect within the Birlasoft AIOps Group, specializing in Application Performance Management (APM) and Observability, your role is pivotal in designing, implementing, and optimizing end-to-end monitoring solutions tailored to the needs of our clients' complex software...
-
Call Centre Advisor
7 days ago
Noida, India Eway IT Solutions Full timeHindi & English (Noida) - Manage large amounts of inbound and outbound calls in a timely manner - Follow communication **“scripts”** when handling different topics - Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives. - Seize opportunities to upsell products when they arise. - Build...
-
Call Centre Operator
2 months ago
Noida, India Gurman industries Full timeCollection of EMI and Bouncing charges via calling work from office only **Job Types**: Full-time, Permanent, Fresher **Salary**: ₹10,000.00 - ₹15,000.00 per month Schedule: - Day shift - Morning shift Supplemental pay types: - Performance bonus - Quarterly bonus - Yearly bonus **Education**: - Higher Secondary(12th Pass) (preferred) Work...
-
Call Centre Operator
2 weeks ago
Noida, India Gurman industries Full timeCollection of EMI and Bouncing charges via calling work from office only **Job Types**: Full-time, Regular / Permanent, Fresher **Salary**: ₹10,000.00 - ₹15,000.00 per month Schedule: - Day shift - Morning shift Supplemental pay types: - Performance bonus - Quarterly bonus - Yearly bonus **Education**: - Higher Secondary(12th Pass)...
-
Call Centre Operator
2 weeks ago
Noida, India Gurman industries Full timeCollection of EMI and Bouncing charges via calling work from office only **Job Types**: Full-time, Permanent, Fresher **Salary**: ₹10,000.00 - ₹15,000.00 per month Schedule: - Day shift - Morning shift Supplemental pay types: - Performance bonus - Quarterly bonus - Yearly bonus **Education**: - Higher Secondary(12th Pass) (preferred) Work...
-
Call Centre Advisor
2 months ago
Noida, India Eway IT Solutions Full timeManage large amounts of inbound and outbound calls in a timely manner - Follow communication **“scripts”** when handling different topics - Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives. - Seize opportunities to upsell products when they arise. - Build sustainable relationships and engage...
-
Bpo Call Centre
2 months ago
Greater Noida, India SNVA Ventures Pvt Ltd Full timeGreetings for the day Job Role - Hiring for BPO Process BPO Call Center Minimum Requiremnts - 1. Graduation in any discipline. 2. Should have good communication skills, and should be able to speak, read, and write in English /Hindi. 3. Should be able to communicate confidently and politely with users. 4. Experience of at least one year in a call...
-
Bpo Call Centre
2 months ago
Greater Noida, India SNVA Ventures Pvt Ltd Full timeGreetings for the day Job Role - Hiring for BPO Process BPO Call Center Minimum Requiremnts - 1. Graduation in any discipline. 2. Should have good communication skills, and should be able to speak, read, and write in English /Hindi. 3. Should be able to communicate confidently and politely with users. 4. Experience of at least one year in a call...
-
Bpo Call Centre
3 weeks ago
Greater Noida, India SNVA Ventures Pvt Ltd Full timeGreetings for the day Job Role - Hiring for BPO Process BPO Call Center Minimum Requiremnts - 1. Graduation in any discipline. 2. Should have good communication skills, and should be able to speak, read, and write in English /Hindi. 3. Should be able to communicate confidently and politely with users. 4. Experience of at least one year in a call...
-
Inbound Call Centre Operator
4 days ago
Noida, India Upgrade Consulting Full timeProcess Type : Inbound Customer Service Job Responsibilities: - Answer inbound calls in a timely manner - Follow communication “scripts” when handling different topics - Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives - Build sustainable relationships and engage customers by taking the...
-
Call Center Executive
2 weeks ago
Noida, India NARAYANI BPO SERVICES Full timeCall centre operations Work from office only **Education**: - Higher Secondary(12th Pass) (preferred) **Speak with the employer** +91 8929002430
-
Inbound Call Centre Operator
4 weeks ago
Noida, India Vighnaharta Screening Pvt. Ltd. Full timeWe are hiring for the Inbound call center Adviser Salary : 11K-13K+Incentive Shift : 10Am-7Pm Qualification : 12th & Above Job Location :Sector 3, Noida Interview : Face to Face Sex: Male & Female Both Fresher and Experience Both can apply Need Good communication skill Contact Person **Deepak Hr** ** 8800962524 **Job Types**: Full-time,...
-
Bpo Call Centre
5 days ago
Greater Noida, Uttar Pradesh, India SNVA Ventures Pvt Ltd Full timeGreetings for the dayJob Role - Hiring for BPO ProcessBPO Call CenterMinimum Requiremnts 1. Graduation in any discipline.Should have good communication skills, and should be able to speak, read, and write in English /Hindi.Should be able to communicate confidently and politely with users.Experience of at least one year in a call center.Management and resolve...
-
Bpo Call Centre
5 days ago
Greater Noida, Uttar Pradesh, India SNVA Ventures Pvt Ltd Full timeGreetings for the dayJob Role - Hiring for BPO ProcessBPO Call CenterMinimum Requiremnts 1. Graduation in any discipline.Should have good communication skills, and should be able to speak, read, and write in English /Hindi.Should be able to communicate confidently and politely with users.Experience of at least one year in a call center.Management and resolve...
-
Call Center Executive
2 months ago
Noida, India FELIX HOSPITAL Full time**Felix Hospital is well equipped to provide a high quality of personalized care for all your health and medical requirements.** **Call Centre Executive** We are looking for the **Call Centre Executive** to handle calls from customers and provide support to them in any way possible. You will be required to work in a time-bound environment and ensure that...