Customer Service Executive-credit Card Inbound
2 weeks ago
**Role/ Job Title**: Customer Service Executive
- Credit Cards Inbound
**Business**: COO Functions
**Function/ Department**: 'Customer Experience
**Place of Work**: Customer Delight Center
**Roles & Responsibilities**:
Maintaining Service Quality
Maintaining Average Handling Time
Maintaining First Contact Resolution
Maintaining TAT for all customer requests
Channel Migration to alternate channels
Driving NPS through positive customer experience
Upselling of identified products for revenue generation
Adherence to the weekly schedule (Roster) published including shifts 24*7
**Secondary Responsibilities**:
Drive all the initiatives in the Customer contact center
**Key Success Metrics**:
SQ scores, NPS Scores, AHT, FCR, Sales and Adherence to schedule.
**Education Qualification**:
**Graduation**: Any Graduation
**Experience**:
0 to 2 years of relevant experience in Customer Service
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