Spanish Customer Success Executive
2 months ago
We are seeking experienced and skilled individuals to join our team as Sr Customer Support Executives in our Spanish voice process. As a Sr Customer Support Executive, you will be responsible for providing exceptional customer service and handling customer inquiries via phone calls in Spanish in a professional and efficient manner.
**Qualifications**:
- Handle inbound/outbound customer calls in Spanish and provide prompt resolution to customer queries, concerns, or complaints.
- Demonstrate excellent communication skills and maintain a positive and empathetic attitude towards customers.
- Identify and escalate priority issues to appropriate departments for further resolution.
- Maintain accurate and up-to-date customer records and ensure proper documentation of interactions.
- Meet monthly targets for customer satisfaction, call resolution, and productivity.
- Keep up-to-date with product knowledge and services offered to provide accurate information to customers.
- Collaborate with team members and contribute to a positive work environment.
**Requirements**:
- Minimum of 2 years of experience in a voice process role, preferably in a customer support or call center environment.
- Excellent verbal and written communication skills in Spanish.
- Strong problem-solving and decision-making abilities.
- Ability to work effectively in a fast-paced and dynamic environment.
- Willingness to work in rotational night shifts.
- Strong computer skills and ability to navigate through multiple systems simultaneously.
- Customer-oriented mindset with a passion for providing exceptional service.
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