Customer Care Executive

1 month ago


Kolkata, India Pacific Retail Private Limited Full time

**Responsibilities**:
1> Provide outstanding customer service by responding to customer inquiries via various communication channels (phone, chat) promptly and professionally.

2> Address and resolve customer complaints and concerns in a timely and effective manner, aiming to achieve customer satisfaction and retention.

3> Ensure accurate and timely entry of customer information and interactions into the customer service database.

4> Collaborate with other departments, such as sales and technical support, to resolve customer issues and provide comprehensive solutions.

5> Identify and escalate complex or unresolved customer issues to the appropriate team members or supervisors for further assistance.

6> Maintain a deep understanding of the company's products, services, policies, and procedures to provide accurate and up-to-date information to customers.

7> Strive to achieve key performance indicators (KPIs) and customer service goals, such as response time, customer satisfaction rating, and first-call resolution rate.

8> Act as a brand ambassador by promoting a positive image of the company and its products/services during customer interactions.

9> Engage in ongoing professional development to enhance skills and knowledge.

10> Call Customers regarding orders.

**Job Types**: Full-time, Fresher

**Salary**: ₹5,000.00 - ₹7,000.00 per month

**Benefits**:

- Leave encashment

Schedule:

- Day shift
- Weekend availability

Ability to commute/relocate:

- Kolkata, West Bengal: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)
- Bengali (preferred)

Work Location: In person

**Speak with the employer**
+91 8017996351



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