Associate, Wfm Dialer
2 months ago
Job Title:
Associate, WFM Dialer
**Job Description**:
Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.
**Role and Key Responsibilities**:
- Responsible for end-to-end dialer and campaign management.
- Solve Dialer related issues.
- Managing real time requests as per requirement related to Dialer.
- Prepare daily / weekly / monthly MIS as required.
- Produce and analyze daily efficiency reports.
- Manage real time breaks.
- Suggest ideas to improve dialing strategy.
- Effective implementation of agreed dialing strategy
- Liaise between the Centralized and Site WFM teams.
- Analysis and reporting of historical center performance statistics.
- Oversee analysis and reporting of employee performance including schedule adherence.
- Perform other duties and assignments as directed.
- Client interactions on the day-to-day transactions.
- Maintain and analyze the Dialer strategy to meet the required Contractibility and Conversion targets.
- Responsible to handle first level of Escalation for all Dialer Related issues.
**Key skills & knowledge**:
- Good communication skills.
- Good knowledge of MS Excel, MS Access & Power point.
- Knowledge of Dialer.
- Proficiency with computers
- Willing to work in a 24*7 environment.
- Ability to handle pressure situations.
- Drive for self-learning and knowledge enhancement.
**Educational Qualification**:
Graduate
Disclaimer:
**Location**:
IND Kolkata - Millenium City, Tower II, 5th
Language Requirements:
Time Type:
Full time
** If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the **Job Applicant Privacy Notice for California Residents
-
Associate, Wfm Reporting
2 months ago
Kolkata, West Bengal, India Webhelp Full time**Workforce Management (WFM)** **Location** - Kolkata, India*** Job Title: Associate, WFM Reporting **Job Description**: Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their...
-
Associate, Wfm Reporting
3 days ago
Kolkata, West Bengal, India Webhelp Full time**Workforce Management (WFM)** **Location** - Kolkata, India*** Job Title: Associate, WFM Reporting **Job Description**: Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their...
-
Customer Service Associate
1 week ago
Ghatkopar West, Mumbai, Maharashtra, India UNIVMARSOL OPC PVT LTD Full time**Position**: Customer Service Executive **Job Location**: Ghatkopar West _(Near by station)_ **Entry Level**: Fresher/ Experience **Vacancy**: 10 **Qualification**: Graduation _(mandatory)_ **Communication**: English, Hindi & Marathi _(Multilingual language)_ **JOB DESCRIPTION**: 2. Provide end to end process management business solutions for all...