Associate, Wfm Reporting
2 months ago
**Workforce Management (WFM)**
**Location**
- Kolkata, India***
Job Title:
Associate, WFM Reporting
**Job Description**:
Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.
**Role and Key Responsibilities**:
- Responsible for preparing daily, weekly and monthly client/internal reports.
- Preparation of weekly performance / KPI reports and maintaining performance dashboards
- Preparing ad-hoc reports & analysis for management reporting and needs
- Assisting in automating reports by designing macros
- Preparing Monthly performance data for incentives for Operations
- Data extract and data upload from the client system to the CNX side
- Capacity planning and Scheduling for process
- Maintaining and updating trackers for ongoing programs & projects
- Optimize use of tools/technology & to improve efficiency and effectiveness of the organization
- Supporting key strategic projects involving Data mining & Analytics
- Highlight data abnormalities that one may spot in the dataset before hand
- Resolve escalated issues and requests from the account management
**Key Skills and knowledge**:
- Must have 2+years experience
- Team player with willingness to learn and drive to achieve
- Advanced proficiency in MS Excel
- Automating reports skill will be a preference
- Ability to handle pressure situations
- Ability to correct catch and highlight errors.
- Ability to simplify complex operations into replaceable process
**Educational Qualification**: Graduation
**Disclaimer:
- **
**Location**:
IND Kolkata - Millenium City, Tower II, 4th
Language Requirements:
Time Type:
Full time
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