Customer Support Associate
2 months ago
**Designation: Customer Success Associate**
Process: E-Commerce
Domain: Voice Process
Qualification: HSC or Above
Shifts: Rotational, 6 days working
Work Mode: Work From Office
Skills: Good spoken English and typing speed
Interview Mode: Face to Face
Joining: Immediate
**Job Roles & Responsibilities**:
- Follow procedures methodically to respond to customers on Call accurately.
- Provide quotes and information to customers related to their products.
- Provide information including Delivery time and other queries related to the product.
- Fulfill invoice requests on purchased products.
**ELIGIBILITY-**
- Should have a minimum of 6 months experience in BPO. Freshers are also considered.
- Should be proficient in spoken and written English & Hindi
- All agents are to be cross-skilled to manage all channel interactions
- 6 days a week with 1 rotational off
**Salary**: From ₹15,500.00 per month
Schedule:
- Morning shift
- Night shift
- Rotational shift
Ability to commute/relocate:
- Jaipur, Rajasthan: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Higher Secondary(12th Pass) (required)
**Experience**:
- Customer service: 1 year (preferred)
**Language**:
- English (required)
- Hindi (required)
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