Associate-technology Services

3 weeks ago

Jaipur, India MetLife Full time

**Job Description - E-Deploy**:
**Function, Responsibility Level: Associate/Sr. Associate**:
**Reports to (Responsibility Level): TL/AM**

**Supervises: Tanya Singh**

**Global Grade: 7M/8M**

**India Cost Center (85 series): 81027108**

**Complexity**:
**T2C2**

**PID/s Load Mapping**:M2-2008-IS-037

**Position Summary**

Team will do setups, cancellations, any modification for National Account, Voluntary Benefits, Regional Market, Local market and VB down market segments on MyBenefits Admin and MetLink Admin. he will also set up SOH feature on LP Admin as well as provide back up for registration on SSO Admin
- Associate/Sr. Associate are required to process transactions on daily basis.
- Need to strategize, troubleshoot & execute deliverables with National Accounts & Regional Market client
- Coordinate with SME/CSC of NA/RM about groups requiring new setup or edits to their existing company profile e.g. products or users
- Need to connect over call/IM to resolve issue/challenge of CSC
- Connecting with US IT team to describe the issue when set up is not completed properly

**Responsibilities**:

- Respond to the customer’s changing business requirements while maximizing the value
- Coordinate with SME/CSC of NA/RM about groups requiring new setup or edits to their existing company profile e.g. products or users
- Need to connect over call/IM to resolve issue/challenge of CSC
- Connecting with US IT team to describe the issue when set up is not completed properly
- Should possess good typing speed (25-30 WPM)
- Should possess good MS Office knowledge
- Answer client inquiries related to process
- Must be flexible to mirror / overlap US daytime work hours
- Ensure compliance with internal policies and procedures, external regulations and information security standards
- Ability to manage multiple tasks prioritizing effectively
- Self-motivated and should be flexible to extend shift timings when business requires

**Knowledge, Skills and Abilities**

**Education**
- Bachelor’s Degree

**Experience**:

- ** 1 to 3 years of experience**

**Knowledge and skills **(general and technical)
- Proven Computer navigation skills (mandatory)
- Proven working knowledge of MS Office suite(mandatory)
- Excellent Access and Excel skills and proficient in working on Pivots
- Good listening, oral and written communication skills.
- Ability to independently handle adhoc requests
- Ability to establish priorities and handle multiple assignments concurrently with mínimal direction in an evolving, fast paced work environment
- Demonstrate ability to work independently and in a team environment
- Good Analytical, Problem Solving Approach
- Voice skills for internal communication with US Team.
- Proven customer service skills.
- Excellent analytical and research skills.
- Self-motivated, well organized and flexible with a sense of urgency approach
- Team work/ Managing Self / Adaptability
- Ability to work successfully in production driven environment
- Adaptability to change
- Self-disciplined and result oriented
- Ability to manage multiple tasks prioritizing effectively.
- Ability to manage large sums of data to track/compare and coordinate effectively.
- Ability to find creative and innovative solutions to business problems

**Other Requirements **(licenses, certifications, specialized training - if required)**:

- Excellent written communication skills
- Good verbal communication skills
- Knowledge of MS Office - Excel, Power point

**Working Relationships**

**Internal Contacts**:
**(and purpose of relationship)**:

- Associates for monitoring performance, escalations handling, clarifying concerns and providing feedback and Support
- Other TL/AM for the purpose of seeking cooperation and best practice sharing
- Quality/Training for the purpose of audits, training and feedback

**External Contacts**

(and purpose of relationship) - If Applicable
- Clients across various lines of businesses
- Internal and external customer of business
- SME/Trainer at the client end for training

**MetLife**:
MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.

We are ranked #44 on the Fortune 500 list for 2019. In 2019, we were named to the Dow Jones Sustainability Index (DJSI) for the fourth year in a row. DJSI is a global index to track the leading sustainability-driven companies.

MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.

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