Bank Follow Up Officer
1 week ago
1. **Transaction Monitoring**:
- Monitor retail transactions, including deposits, withdrawals, fund transfers, and other related activities.
- Identify discrepancies or potential issues in transactions and take proactive measures to address them promptly.
2. **Customer Communication**:
- Communicate with customers to provide updates on their transactions and address any concerns or inquiries they may have.
- Ensure clear and effective communication to maintain a positive customer experience.
3. **Documentation and Record-Keeping**:
- Maintain accurate records of retail transactions and customer interactions.
- Ensure that all documentation complies with regulatory requirements and internal policies.
4. **Cross-Functional Collaboration**:
- Collaborate with various internal departments, including customer service, compliance, and branch operations, to resolve issues and streamline processes.
- Act as a liaison between retail operations and other departments to ensure a cohesive and efficient workflow.
5. **Follow-Up Procedures**:
- Develop and implement follow-up procedures to track and resolve outstanding issues related to retail transactions.
- Regularly review and update follow-up protocols to enhance efficiency and effectiveness.
6. **Quality Assurance**:
- Conduct regular audits and quality checks on retail transactions to ensure accuracy and compliance with established standards.
- Identify areas for improvement and work towards enhancing the overall quality of retail operations.
7. **Customer Relationship Management**:
- Build and maintain positive relationships with customers by providing excellent follow-up services.
- Seek feedback from customers and use it to continuously improve the follow-up process.
**Job Types**: Full-time, Fresher
Pay: ₹15,000.00 - ₹21,000.00 per month
**Benefits**:
- Cell phone reimbursement
Schedule:
- Day shift
**Education**:
- Bachelor's (preferred)
**Experience**:
- total work: 1 year (preferred)
- Bank follow up officer: 1 year (preferred)
**Language**:
- English (preferred)
Work Location: In person
Application Deadline: 20/06/2024
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