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Bank Follow Up Officer

4 months ago

Kochi Kerala, India The Loanguru.in Full time

1. **Transaction Monitoring**:

- Monitor retail transactions, including deposits, withdrawals, fund transfers, and other related activities.
- Identify discrepancies or potential issues in transactions and take proactive measures to address them promptly.

2. **Customer Communication**:

- Communicate with customers to provide updates on their transactions and address any concerns or inquiries they may have.
- Ensure clear and effective communication to maintain a positive customer experience.

3. **Documentation and Record-Keeping**:

- Maintain accurate records of retail transactions and customer interactions.
- Ensure that all documentation complies with regulatory requirements and internal policies.

4. **Cross-Functional Collaboration**:

- Collaborate with various internal departments, including customer service, compliance, and branch operations, to resolve issues and streamline processes.
- Act as a liaison between retail operations and other departments to ensure a cohesive and efficient workflow.

5. **Follow-Up Procedures**:

- Develop and implement follow-up procedures to track and resolve outstanding issues related to retail transactions.
- Regularly review and update follow-up protocols to enhance efficiency and effectiveness.

6. **Quality Assurance**:

- Conduct regular audits and quality checks on retail transactions to ensure accuracy and compliance with established standards.
- Identify areas for improvement and work towards enhancing the overall quality of retail operations.

7. **Customer Relationship Management**:

- Build and maintain positive relationships with customers by providing excellent follow-up services.
- Seek feedback from customers and use it to continuously improve the follow-up process.

**Job Types**: Full-time, Fresher

Pay: From ₹15,000.00 per month

**Benefits**:

- Cell phone reimbursement

Schedule:

- Day shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Bank follow up officer: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person

Application Deadline: 15/06/2024