Sre , Digital Banking [vk22905]

1 month ago

Gurgaon, India V-Konnect Associates Full time

Reference Code:

- VK22905
- Job Title:
**SRE, Digital Banking**
- Category:

- Job Description:

- Drive Indie’s SRE strategy to ensure production availability and resilience with a strong focus on excellent customer experience
- Custodian and Champion of the implementation of SRE process and designs for all strategic systems and stakeholders
- Bootstrap and manage a team and truncate cutting-edge SRE practice within the team and organization
- Partner with business and technology teams to ensure effective communication with regard to service reliability, performance and superior customer experience
- Ensure production incidents are attended to via the Digi-Support team
- Dashboards and reports for Digi-Support incidents, TAT, SLA etc. to be built
- Ensure RCA and postmortems are done for major incidents along with follow up items to be assigned and tracked
- Identify process gaps in the current model and refine them in order to prevent SLA misses
- Partner with stakeholders and system owners to ensure SLAs for any new systems are being defined and agreed upon
- Key Skills:

- Seasoned leader with experience with managing incident management teams and running escalation processes with peers and stakeholders
- Bootstrapping SRE teams in BFSI domain is a plus
- Operating knowledge of ticketing systems such as -Remedy, JIRA, CRMNext
- Log analysis of system for diagnostics and providing system experts details
- Excellent knowledge in distributed architecture, Cloud, microservices, SOA, IaaS and PaaS
- Experience in Agile and Test-Driven Development (TDD) methodologies
- Location:

- Gurgaon
- Required Experience:

- 6-9 yrs
- Positions:

- 1
- Contact Person:

- Mamta Chauhan

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