UX Writer

4 months ago

Chennai Tamil Nadu, India Virtusa Full time

We are looking for a Senior User Experience Writer (7+ yrs experience) who has recent digital consumer experience with the AEM product suite, including Sites and Assets.

Role Summary:
This job will establish and maintain copy excellence across our Highmark Health digital products and apps. In this role, you will collaborate with a cross-functional group of designers, product managers, and brand partners to deliver functional and intuitive messaging and microcopy that guides our users to success.

Essential Responsibilities:
Clearly define and document the decisions and writing standards utilized while creating the

content components (errors messages, instructional guides, promo texts, and notification

messages), including accessibility guidelines, and interactions.

Actively contribute to the composition of expressive, scalable and intuitive digital content and microcopy (buttons, links, labels, calls to action), helping our users complete tasks

successfully and efficiently.

Collaborate to solve challenging, and at times, emotional healthcare needs with human centered design thinking, and communicate solutions with language and storytelling that is on brand.

Propose human-centered content changes using data gathered from how users interact with

our digital products, while balancing the needs of our business partners and suggested edits

Act as an ambassador for content strategy championing and driving cultural change,

unafraid to challenge the status quo and reimagine how we do business to deliver superior

customer experiences.

EXPERIENCE

Required

3 years using writing and communication skills with a proven track record of competent

digital content design and understanding of the strategy behind UX writing and how it differs

from brand

Preferred

1 year creating digital content in highly regulated industries such as medical device/

healthcare or financial institutions

1 year with digital technology, human-computer interaction, online products, and UX design

including basics of using Figma

1 year creating accessible content designs with experience working within reading

standards, regulations, and guidelines (i.e., WCAG) to advocate for inclusive design for all

users

1 year using facilitation, collaboration, and consensus-building skills, with experience in

presenting to large cross-functional teams and Senior leadership

Multi-lingual or familiarity with localization and mapping of content into various languages

EDUCATION

Required

Bachelor's Degree in Communications, Journalism, Technical Writing, UX Writing, Human
- Computer Interaction Content Design, or Digital Content Creation in a relevant field.

Substitutions

6 years of related and progressive experience in lieu of Bachelor's degree

Preferred

UX or UX Writing or Content Design Certification/Coursework

**Skills**:Bring passion and curiosity about content design, emerging conversation design patterns,

and digital writing trends to help design and brand partners understand potential pitfalls and opportunities of creating content for user interactions Comprehensive understanding of writing best practices for digital content, messaging, and

microcopy, user experience writing standards and guidelines

Ability to present to teams and seniors within an organization, both verbally and in writing

**About Virtusa**

Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 30,000 people globally that cares about your growth — one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us.

Great minds, great potential: it all comes together at Virtusa. We value collaboration and the team environment of our company, and seek to provide great minds with a dynamic place to nurture new ideas and foster excellence.

Virtusa was founded on principles of equal opportunity for all, and so does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

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