Customer Service Executive
2 months ago
Currently we are looking for a process orientated and dedicated customer service executive to support our import and export documentation.
This role will be part of our customer service team, based in Mumbai
- Vashi. The incumbent needs to work from office.
Role:
- Amendment in the orders
- Updating change in the shipping schedule
- Proactively updating the current document status.
- Scrutinizing the LC drafts
- Shipping lines (Coordination & Communication) outside India
- Sending BL/Shipping instructions to forwarders & shipping line
- Banking
- Scrutiny: LC draft scrutiny - Local & global customers.
- Checking - Final LC transmission on bank portal
- Preparing the collection letters on the bank portal
- Presenting documents against LC
Requirement:
- Graduation in any stream, with PG Diploma in Export/Import or Supply Chain Management is preferred.
- 2-3 years’ experience in independently handling Export/Import Order Management with good knowledge of its documentation in Chemical industry
- Excellent communication skills, Good fluency in written & spoken English language
- Conversant with SAP sales & distribution module and use of MS Word, Excel & PPT
- Knowledge of all export and import related documents.
- Customer complaint handling.
- Data management with accuracy and data analysis
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