Customer Support Representative

6 months ago


Satellite Ahmedabad Gujarat, India MageComp LLP Full time

**In this role, you will**:

- **Be a Support Superstar**:

- Troubleshoot technical issues and provide clear, concise solutions.
- Exceed customer expectations by going the extra mile to resolve problems and ensure satisfaction.
- Leverage our knowledge base and internal resources to effectively answer customer questions

**Become a Product Champion**:

- Gain in-depth knowledge of our Shopify apps and Magento extensions through comprehensive training.
- Clearly explain product features and benefits to customers.

**Grow the Business**:

- Identify upsell and cross-sell opportunities during customer interactions, exceeding monthly sales goals.
- Build strong relationships with customers and encourage them to leave positive reviews. We'll set ambitious, yet achievable, goals for monthly reviews.

**To be successful, you'll need**:

- Excellent communication and interpersonal skills, both written and verbal.
- A passion for providing exceptional customer service.
- The ability to troubleshoot technical issues and explain complex concepts in a clear and concise manner.
- A strong understanding of Shopify and/or Magento platforms (a plus).
- A results-oriented mindset with a drive to exceed expectations.
- A positive and enthusiastic attitude.

**We Offer**:

- A competitive salary and benefits package.
- The opportunity to work in a fast-paced and dynamic environment.
- A chance to make a real impact on our company's success.
- Comprehensive training and development opportunities.
- A fun and collaborative work environment.

**Salary**: ₹12,000.00 - ₹15,000.00 per month

**Benefits**:

- Leave encashment
- Paid sick time

Schedule:

- Day shift

Supplemental pay types:

- Yearly bonus

**Education**:

- Bachelor's (preferred)

**Language**:

- English (preferred)

Work Location: In person

**Speak with the employer**
+91 9737565658



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