Customer Support Representative
6 months ago
**In this role, you will**:
- **Be a Support Superstar**:
- Troubleshoot technical issues and provide clear, concise solutions.
- Exceed customer expectations by going the extra mile to resolve problems and ensure satisfaction.
- Leverage our knowledge base and internal resources to effectively answer customer questions
**Become a Product Champion**:
- Gain in-depth knowledge of our Shopify apps and Magento extensions through comprehensive training.
- Clearly explain product features and benefits to customers.
**Grow the Business**:
- Identify upsell and cross-sell opportunities during customer interactions, exceeding monthly sales goals.
- Build strong relationships with customers and encourage them to leave positive reviews. We'll set ambitious, yet achievable, goals for monthly reviews.
**To be successful, you'll need**:
- Excellent communication and interpersonal skills, both written and verbal.
- A passion for providing exceptional customer service.
- The ability to troubleshoot technical issues and explain complex concepts in a clear and concise manner.
- A strong understanding of Shopify and/or Magento platforms (a plus).
- A results-oriented mindset with a drive to exceed expectations.
- A positive and enthusiastic attitude.
**We Offer**:
- A competitive salary and benefits package.
- The opportunity to work in a fast-paced and dynamic environment.
- A chance to make a real impact on our company's success.
- Comprehensive training and development opportunities.
- A fun and collaborative work environment.
**Salary**: ₹12,000.00 - ₹15,000.00 per month
**Benefits**:
- Leave encashment
- Paid sick time
Schedule:
- Day shift
Supplemental pay types:
- Yearly bonus
**Education**:
- Bachelor's (preferred)
**Language**:
- English (preferred)
Work Location: In person
**Speak with the employer**
+91 9737565658
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