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Customer Support Representative

4 weeks ago

Ahmedabad Gujarat, India PVL Tours and Travels Full time

**About Us**:
Devotion Corporate Services is a dynamic organization committed to delivering exceptional service and innovative solutions. We are looking for a dedicated and customer-focused professional to join our team as a Customer Support Representative.

**Key Responsibilities**:

- Serve as the first point of contact for customer inquiries, resolving issues promptly and effectively.
- Provide accurate and detailed information about products and services.
- Handle customer complaints with professionalism and escalate unresolved issues to the appropriate departments.
- Maintain up-to-date knowledge of company policies, products, and services.
- Document customer interactions and update records in the CRM system.
- Collaborate with internal teams to ensure a seamless customer experience.

**Qualifications**:

- Minimum of 2 years of experience in customer support or as a customer service representative.
- Prior experience in the banking or financial services industry is highly preferred.
- Strong communication and interpersonal skills.
- Proficiency in using CRM systems and other customer support tools.
- Ability to manage multiple tasks and work under pressure.
- Problem-solving mindset with a customer-first approach.

**Why Join Us?**
- Opportunity to work in a collaborative and supportive environment.
- Career growth and development opportunities.
- Competitive salary and benefits package.

**How to Apply**:
Pay: ₹20,000.00 - ₹25,000.00 per month

**Benefits**:

- Leave encashment

Schedule:

- Day shift

Supplemental Pay:

- Yearly bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 2 years (preferred)
- Customer service: 2 years (required)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

Expected Start Date: 01/01/2025