Reservations Supervisor

WE ARE HIRING

Designation:

- Reservations Supervisor

Location:

- Gandhinagar, Gujrat

Salary:

- 20,000 To 25,000 Per Month

Food And Accommodation Provided

Education:

- Diploma / Degree Related to agriculture field

Experience:

- Total Experience : 3 Years with hotel industry
- Minimum Experience : 1 -2 Years of Previous experience in reservations or a similar role within the hospitality industry.

**Responsibilities**:
As a Reservations Supervisor, your primary responsibilities include:

- **Team Leadership**: Lead and supervise a team of reservation agents, providing guidance, training, and support to ensure efficient and effective performance.
- **Booking Management**: Oversee the reservation process, including handling customer inquiries, processing bookings, and managing room availability to maximize occupancy.
- **Customer Service**: Ensure exceptional customer service by addressing customer concerns, resolving issues, and maintaining a high standard of professionalism in all interactions.
- **Coordination with Other Departments**: Collaborate with various departments, such as front office and sales, to ensure seamless communication and coordination for a smooth guest experience.
- **Reporting and Analysis**: Generate and analyze reservation reports, identifying trends, patterns, and opportunities for improvement. Provide regular updates to management.
- **Training and Development**: Conduct training sessions for reservation staff to enhance their skills, product knowledge, and customer service abilities.
- **Policy Adherence**: Ensure compliance with reservation policies, procedures, and standards to maintain consistency and quality of service.
- **Technology Utilization**: Utilize reservation systems and technology effectively to streamline processes and enhance overall efficiency.

**Requirements**:

- Strong leadership and communication skills.
- Excellent organizational and multitasking abilities.
- Proficiency in reservation management systems and related software.
- Customer-focused mindset with a commitment to delivering outstanding service.
- Problem-solving skills and attention to detail.

**Salary**: ₹20,000.00 - ₹25,000.00 per month

**Benefits**:

- Food provided

Schedule:

- Day shift

Work Location: In person

**Speak with the employer**

+91 9096929239