DevOps Engineer

ummary of Position

As a Senior, DevOps Engineer at Teladoc Health, you will demonstrate a leadership mindset, solid operational experience, and the ability to problem-solve. Additionally, you should have exceptional communication skills, be knowledgeable about the latest industry trends, and be highly innovative. The Senior, DevOps Engineer will help design and develop a programmable infrastructure, configure, implement, debug and document new and existing applications running on Linux and Windows operating systems in private and public cloud infrastructures. Engage in design, development, installation, and system administration of build/continuous integration systems, anti-virus systems, and configuration management systems for medical device robots and other telemedicine endpoints. Participate in full development life cycle of DevOps projects on Teladoc/InTouch Health Connected Devices, including assessment of requirements, system analysis, and design.

The role performs ongoing application support for live production systems by diagnosing and resolving highly complex issues, identifying, recommending and implementing options for improving performance, maintainability and operability; update existing practices and procedures, as defined by the supervisor. The role will also require direct work with development and quality engineering leads and other technical staff in the application design for software as a service delivery; work on projects requiring technical decision making and providing input to delivery schedules; normally receive basic or no instruction on routine work and new assignments; and have work periodically reviewed by more senior team members or supervisors for the soundness of technical judgment and overall accuracy.

Essential Duties and Responsibilities

Proven professional experience with:

• Proficient in Kubernetes: Deep understanding of Kubernetes architecture, components (pods, services, deployments, etc.), and operations.
• Containerization Expertise: Experience working with container technologies like Docker and container orchestration using Kubernetes.
• CI/CD Pipeline Integration: Strong experience with integrating Kubernetes in continuous integration and continuous delivery (CI/CD) pipelines (e.g., Jenkins, GitLab, github).
• Automation Tools: Familiarity with infrastructure-as-code tools such as Terraform, Helm, bash and Python for automating the deployment and management of Kubernetes clusters and resources.
• Kubernetes Clusters Management: Experience in provisioning, configuring, and managing Kubernetes clusters.
• Monitoring & Logging: Knowledge of monitoring and logging tools (e.g., Prometheus, Grafana) for Kubernetes-based applications and clusters.
• Scaling & Optimization: Experience in scaling Kubernetes clusters and applications using Horizontal Pod Autoscaling (HPA), Cluster Autoscaler, and resource optimization strategies.
• Networking & Security: Strong understanding of Kubernetes networking concepts, services, ingress controllers, and security practices (RBAC, network policies, pod security policies).
• Troubleshooting & Debugging: Skilled in troubleshooting Kubernetes-related issues, including logs, pod/container failures, and cluster performance problems.
• Cloud Platforms: Hands-on experience with one or more cloud providers (AWS, GCP, Azure) and their respective Kubernetes services (e.g., EKS, GKE, AKS).
• Scripting & Programming: Proficient in scripting languages like bash, python, or go for automating Kubernetes tasks and workflows.
• Version Control Systems: Experience with git for source control management and collaborative code development.
• Collaborative Skills: Ability to work in agile teams, including cross-functional teams, to design, implement, and manage Kubernetes-based automation solutions.
• Helm Charts & Templates: Proficient in creating, managing, and customizing Helm charts for Kubernetes deployments.
• Documentation & Best Practices: Ability to document Kubernetes automation workflows, standard operating procedures (SOPs), and ensure best practices in coding and deployment are followed.

Qualifications Expected for Position

• Bachelor’s Degree or equivalent in computer science, electrical engineering, or related field is preferred with 4+ years of directly related work experience, preferably in production support of highly available, online applications in the Software as a Service (SaaS) industry.
• English-language written and spoken communication skills.
• 8+ years leading efforts that requires close collaboration with project and product delivery teams.
• A desire to automate yourself out of a job. We will always have new challenges and problems to solve.
• Thorough understanding and practical hands-on experience with configuration management concepts and tools such as Terraform, Helm, Chef, Puppet, CloudFormation, OpsWorks, CodeDeploy, CodePipeline, Ansible, and/or Salt.
• Experience building and maintaining production systems within the AWS ecosystem using products such as EC2, RDS, S3, ELB, CloudFormation, CloudWatch, Elastic Beanstalk etc. and familiarity interacting with the AWS APIs.
• Experience with continuous integration, testing and deployment.
• Familiarity with software development lifecycle. Experience with version management and ticketing systems such as Git, and Jira.
• Experience with monitoring, metrics, and visualization with tools like New Relic, Zenoss, Sensu, Nagios, Graphite, Collectd, Ganglia, etc.
• Experience with RDBMS systems (Specifically - PostgreSQL and MySQL).
• Proficient in high-level scripting languages such as Ruby and Python and script environments like Bash.
• Hands on coding and familiarity required with skills in RESTful web services, JSON and XML.
• Able and willing to work in a team environment and adopt a culture of ownership and initiative and promote such within the team.
• Able and willing to work independently and in a fast-paced environment with tight deadlines, with minimal supervision.
• Excellent interpersonal skills, as well as excellent communication skills, verbal and written to both technical and non-technical audiences that are in a geographically dispersed environment (internet conference calls, telephone, face-to-face).
• Strong background in HTML, CSS and JavaScript. Comfortable with SQL.
• 5+ years of general production experience with deployment, monitoring and operations in AWS.
• 4+ years of production experience with Docker containers and orchestration platforms such as ECS, EKS, Kubernetes, Mesos, Rancher and/or Swarm.
• 5+ years of experience with performance optimizations such as improving scalability, availability, throughput, failover, etc.
• 5+ years of experience including software development, Unix systems administration, and cloud-based application management.
• 7+ years of experience with Postgres, MySQL, Ruby, Bash, Capistrano, Jenkins, Packer, Puppet, New Relic and Nagios.
• 5+ years with application servers and containers such as Apache, Nginx, Tomcat, WebLogic, etc.
• In depth working knowledge of Unix/Linux systems administration and troubleshooting, with good understanding of Linux internals.
• Experience with Continuous Integration and Continuous Deployment tools such as Jenkins, Bamboo CI, etc.
• Working knowledge with version control tools (Git, Perforce, SVN, etc).
• Strong working proficiency in one or more administrative languages such Python, Bash, Ruby.
• Experience with Linux hypervisors and virtual machines in public and private cloud infrastructure.
• Ability to develop and debug software in Python, Ruby, Bash, Powershell.
• Experience with configuring, hardening and testing base Windows and Linux Operating Systems.
• Experience with automation tools like Chef, Puppet, Foreman, Salt, Jenkins.
• Understanding of RedHat and Debian packaging and open-source development practices.
• Familiarity with Ruby, JavaScript, and web development tools.
• Familiarity with real-time OS, IOT projects.
• Experience in open-source development and software development lifecycle process and techniques.
• Working knowledge in Machine Learning would be a plus.
• Working knowledge of SQL and/or No-SQL database technologies (SQL, schema design)
• Sound knowledge and exposure to network protocols, routing, internetworking connections and configuration and troubleshooting tools.
• Good knowledge and exposure to WAF security policies and procedure would be a plus.
• Good understanding of Security tools and procedures.
• Exposure in designing the monitoring infrastructure with commercial or open source monitoring systems (e.g. Prometheus, Sentry, NewRelic, LogicMonitor, AppDynamics, WaveFront).
• Knowledge of distributed systems development, tools and designs.
• Experience with distributed computing and Software Registration systems such as Cassandra/Zookeeper a plus.
• Familiarity with common frameworks, languages and application servers for Webapps, Java, C/C++ or other languages a plus.
• Knowledge and experience in the administration and operations of large-scale distributed computing environments; experience with standard system Operations methods and procedures; prior hosting experience a plus.

About Us

Teladoc Health is the global virtual care leader, offering the only comprehensive virtual care solution spanning telehealth, expert medical, and licensed platform services. Teladoc Health serves the world's leading insurers, employers, and health systems and helps millions of people around the world resolve their healthcare needs with confidence.

Job Description Acknowledgment

This job description is a general overview of nature and level of work performed by employees with this job designation It is not intended to be a comprehensive list of all duties, responsibilities and qualifications required of this position. Management reserves the right to add, delete, and/or modify any of the job duties or requirements at any time. I acknowledge that I have read and understand the above job description. By signing this job description, I understand the duties that are expected of me.