CRM Executive

3 weeks ago


Naraina Delhi Delhi, India Drimlite Full time

**Female Only**

**Roles and Responsibilities -**
- Keep records of customer interactions, process customer accounts and file documents
- Addressing customer concerns and complaints
- Liaising with the Customers/Clients on the requirements
- Liaising with the Distributors/Clients on the requirements
- Liaising with the team
- Assist in training and helping the clients to use the product.
- Ensure all system records are up to date and accurate.
- Input accurate customer information into the database.
- Resolving customer complaints quickly and efficiently
- Keeping customers updated on the latest products to increase sales.
- Any Graduate with 1-2 years of experience.
- Fluency in written and spoken English.
- Excellent oral and written communication skills
- Proficient in MS Office
- Great attention to detail
- Strong organizing and time management skills
- Customer service skills
- Customer handling skills
- problem solving and solutions providing skills.
- Ability to work well with a team.
- Maintain a positive attitude focused on customer satisfaction.

**Salary**: ₹20,000.00 - ₹28,000.00 per month

Schedule:

- Day shift

**Experience**:

- Customer support: 1 year (preferred)

Work Location: In person


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