Staff Customer Success Architect The Capital, Mumbai

2 months ago

Mumbai, India VMware Full time

**Staff Customer Success Architect**

**Why will you enjoy this new opportunity?**

The most advanced companies in the world turn to VMware to manage, grow, and transform their business. When you work here, you’re connected to a global community of innovative, empowered employees working together to solve the most critical technology challenges. Our team of 30,000+ people working in 50+ locations worldwide is committed to creating an environment where great people want to work long term by living our EPIC2 values of Execution, Passion, Integrity, Customers, and Community. The Customer Success team is dedicated to ensuring our customers are successful in achieving their goals and accelerating VMware’s transformation to a Software-as-a-Service (SaaS) business.

As a Customer Success Architect, you’ll be working with global enterprise customers to ensure they are successful in realizing their business outcomes, by enabling them to adopt and consume our advanced products and technology. You’ll be working with both internal and external stakeholders and each day will bring a new challenge, leaving no potential for boredom. There is significant flexibility in how you engage with stakeholders and the potential for ‘thinking outside of the box’. If you want to be part of a dynamic global team, working to ensure our customers are achieving their business outcomes and maximizing value from their investments in our solutions, then this is the place for you.

**Success in the Role: What are the performance outcomes over the first 6-12 months you will work toward completing?**
- As a Customer Success Architect, you hold responsibility for understanding a customer’s business goals, use cases and associated technology roadmap, becoming a trusted advisor and assisting them in achieving their business outcomes through innovative use of technology.
- You will acquire intimate knowledge of the customers’ business and its strategic goals and use your in-depth knowledge of VMware, Cloud and Networking technologies to work with Customer Success Executives, sales, pre-sales, and customers on building successful Success Plans and delivery roadmaps.
- Within 30-days of employment, you’ll be able your leverage your product knowledge and architecture experience to help strategic customers remove technological barriers to adoption and consumption as part of their journey to realizing their multi-Cloud strategy.
- Within 60-days of employment, you’ll be taking ownership of the technology roadmap for multiple strategic customers, leading technical teams, and providing invaluable input to customer Success Plans.

**The Work: What type of work will you be doing? What assignments, requirements, or skills will you be performing on a regular basis?**
- Gather and validate customer use cases, pain points, risks, opportunities, KPIs, and lifecycle data to form a solid current state definition.
- Using your extensive technical knowledge and architecture experience you’ll support strategic customers in translating their desired business outcomes to technology requirements and associated KPIs to form a solid understanding of the desired state and foundation for a customer and/or industry sector reference architecture and desired state.
- Leverage your excellent English Language communication, interpersonal and documentation skills to capture and articulate solution design, integrating both technical and business concepts, and present a transformational journey to customer stakeholders.
- Maintain current, high-level technical knowledge of the VMware product line and future product direction and expert-level knowledge in one or more specialist area(s)
- Work with Customer Success Executives to create Success Plans, containing realistic objectives with clearly defined owners and measures, that assist our customers in realizing their multi-Cloud strategy
- Instil confidence with our strategic customers by continually validating your technical knowledge through VCP (VMware Certified Professional), VCAP (VMware Certified Advanced Professional) and/or other relevant industry certifications.
- Work closely with the wider CXS Organisation (Customer Experience and Success) to support pre-sales activities and post sales delivery teams
- Where required leverage any government clearances you hold to help facilitate conversations with government departments and/or security conscious customers.

**What is the leadership like for this role? What is the structure and culture of the team like?**

The hiring manager for this role is Joshua Lambert (Josh). Josh is a senior strategic and technology thought leader with 20 years of experience in the ICT industry and is currently the APJ Director of Transformation Consulting and Architecture with VMware Professional Services. Josh has been with VMware for over 8 years in several different leadership and individual contributor roles. Josh places a strong emphasis on addressing key business needs, I

  • Customer Support

    3 weeks ago

    Mumbai, India 2coms Full time

    We have urgent opening for Customer Success Consultant / Customer Service Consultant in reputed industry for Malad West- Mumbai location. Designation: Customer Support / Customer SuccessMust Have: Should have min 2 years exp. on Customer Success/ Customer Service and Must have good knowledge on SAAS, HRMS, HRTech, HRIT softwareQualification: MBA/PGDM...

  • Customer Support

    2 weeks ago

    Mumbai, India 2coms Full time

    We have urgent opening for Customer Success Consultant / Customer Service Consultant in reputed industry for Malad West- Mumbai location. Designation: Customer Support / Customer SuccessMust Have: Should have min 2 years exp. on Customer Success/ Customer Service and Must have good knowledge on SAAS, HRMS, HRTech, HRIT softwareQualification: MBA/PGDM...

  • Orient Capital

    2 weeks ago

    Mumbai, India Orient Capital Full time

    Role Description - Account Manager- Orient Capital is looking for a full-time Account Manager - Investor Relations to be based out of Mumbai.- The individual will be responsible for maintaining relationships with clients and stakeholders, providing insightful advice and strategic communication, and preparing reports and analysis related to investor...

  • Orient Capital

    2 months ago

    Mumbai, India Orient Capital Full time

    Role Description - Account Manager- Orient Capital is looking for a full-time Account Manager - Investor Relations to be based out of Mumbai.- The individual will be responsible for maintaining relationships with clients and stakeholders, providing insightful advice and strategic communication, and preparing reports and analysis related to investor...

  • Customer Support

    3 weeks ago

    mumbai, India 2coms Full time

    Job Description We have urgent opening for Customer Success Consultant / Customer Service Consultant in reputed industry for Malad West- Mumbai location. Designation: Customer Support / Customer Success Must Have: Should have min 2 years exp. on Customer Success/ Customer Service and Must have good knowledge on SAAS, HRMS, HRTech, HRIT software...

  • Customer Support

    2 weeks ago

    mumbai, India 2coms Full time

    Job Description We have urgent opening for Customer Success Consultant / Customer Service Consultant in reputed industry for Malad West- Mumbai location. Designation: Customer Support / Customer Success Must Have: Should have min 2 years exp. on Customer Success/ Customer Service and Must have good knowledge on SAAS, HRMS, HRTech, HRIT software...

  • Capital Markets Operations

    4 weeks ago

    Mumbai, Maharashtra, India Drip Capital Full time

    **About Drip Capital** Drip Capital is a high-growth FinTech focused on the $5T global SME cross-border trade industry. We offer multiple, innovative trade financing products targeted towards SMEs in developing markets, providing rapidly growing SMEs quick and easy access to finance. With a focus on technology, our vision is to eliminate the hassle of...

  • Customer Support

    2 weeks ago

    Mumbai, India 2coms Full time

    Job DescriptionWe have urgent opening for Customer Success Consultant / Customer Service Consultant in reputed industry for Malad West- Mumbai location.Designation:Customer Support / Customer SuccessMust Have:Should have min 2 years exp. on Customer Success/ Customer Service and Must have good knowledge on SAAS, HRMS, HRTech, HRIT...

  • Customer Support

    2 weeks ago

    Mumbai, India 2coms Full time

    Job DescriptionWe have urgent opening for Customer Success Consultant / Customer Service Consultant in reputed industry for Malad West- Mumbai location.Designation:Customer Support / Customer SuccessMust Have:Should have min 2 years exp. on Customer Success/ Customer Service and Must have good knowledge on SAAS, HRMS, HRTech, HRIT...

  • Architect

    3 weeks ago

    Mumbai, India Architect Rushikesh H Full time

    **Job description** Developing conceptual designs of large scale townships residential complex, malls, multiplexes, and commercial office buildings. With Team Leader capacity on time bound presentations & design drawings. Also, clear understanding of development control rules and regulations, sale and BUA area calculations, working drawings to work...

  • Architect (Mumbai)

    2 months ago

    Mumbai, India WD Partners Full time

    **We are Thinkers That Do!** Delivering innovative solutions to our clients requires the best people. At WD, architects, engineers, designers, and strategists work together to impact national and global brands. With over 400 talented associates worldwide, WD is licensed in all 50 states and Canada. We provide an environment where associates gain experience,...

  • Customer Success Manager

    2 weeks ago

    mumbai, India Darwinbox Full time

    Role : Customer Success Manager- Manager/ Sr. ManagerLocation : MumbaiAbout Darwinbox-Darwinbox is Asia's fastest-growing HR technology platform, designing the future of work by building the world's best HR tech, driven by a fierce focus on employee experience and customer success, and continuous, iterative innovation. we are the preferred choice of 800+...

  • Ticketing and Holiday Staff

    2 weeks ago

    Mumbai, India Mumbai rozgaar Full time

    **Role: Ticket Staffing** Location: Malad, Mumbai Work Type: Work from Office **Job Description: Ticketing Staff** **Position Overview**: As a Ticketing Staff member you will play a vital role in providing ticketing services and ensuring smooth and efficient travel arrangements for our customers. Your primary responsibility will be to assist clients with...

  • Sales Staff

    1 month ago

    Mumbai, India Tech Studio Mumbai Full time

    1. Employee has to take care of office goods dispatching & allotting parcels to courier companies. 3. Employee should help with basic website orders, dispatch and payments. 4. Employee will be required to interact with customers and give pricing and sell goods. 5. Employee should know basic English. 6. We are only looking for Male Staff. **Salary**:...

  • Architect

    6 days ago

    Andheri, Mumbai, Maharashtra, India Architect Rushikesh H Full time

    **Job description** Developing conceptual designs of large scale townships residential complex, malls, multiplexes, and commercial office buildings. With Team Leader capacity on time bound presentations & design drawings. Also, clear understanding of development control rules and regulations, sale and BUA area calculations, working drawings to work...

  • Java Architect

    5 days ago

    Mumbai, India Skillventory Full time

    **Java Architect - Corporate Actions - Investment Bank - Mumbai**: - From 12 to 17 year(s) of experience - ₹ Not Disclosed by Recruiter - Mumbaior **Roles and Responsibilities** **Position Purpose**: Technical Architect of the GM Non-US Corporate Actions (CoA) processing IT platform Transform the GM CoA IT platform to the next generation that would...

  • (Mumbai) Architect

    2 months ago

    Mumbai, India WD Partners Full time

    Description We are Thinkers That Do! Delivering innovative solutions to our clients requires the best people. At WD, architects, engineers, designers, and strategists work together to impact national and global brands. With over 400 talented associates worldwide, WD is licensed in all 50 states and Canada. We provide an environment where associates...

  • (Mumbai) Architect

    1 month ago

    mumbai, India WD Partners Full time

    Description We are Thinkers That Do! Delivering innovative solutions to our clients requires the best people. At WD, architects, engineers, designers, and strategists work together to impact national and global brands. With over 400 talented associates worldwide, WD is licensed in all 50 states and Canada. We provide an environment where...

  • (Mumbai) Architect

    2 weeks ago

    mumbai, India WD Partners Full time

    Description We are Thinkers That Do! Delivering innovative solutions to our clients requires the best people. At WD, architects, engineers, designers, and strategists work together to impact national and global brands. With over 400 talented associates worldwide, WD is licensed in all 50 states and Canada. We provide an environment where...

  • (Mumbai) Architect

    2 weeks ago

    Mumbai, India WD Partners Full time

    Description We are Thinkers That Do! Delivering innovative solutions to our clients requires the best people. At WD, architects, engineers, designers, and strategists work together to impact national and global brands. With over 400 talented associates worldwide, WD is licensed in all 50 states and Canada. We provide an environment where associates...