Control Tower Executive

3 weeks ago

Mumbai, India Intugine Technologies Private Limited Full time

Ever wondered how the physical goods we consume every day (think dairy, snacks, or your favourite choco chip ice cream) reach you in time? Or how beautiful furniture or sophisticated electronic equipment and gadgets you use are delivered in the best possible condition at your doorstep.

Their journey spans from getting sourced, manufactured, and stored, to getting moved across a highly intricate supply chain network across the globe before it gets delivered. Global brands constantly face challenges like not having visibility of their raw materials, which delays production and in turn, delays customer shipments, or tracking shipments across various modalities and multiple geographies.

Intugine Technologies is one of the most trusted solution partners catering to these brands with its best-in-class visibility platform helping brands gain comprehensive visibility over their supply chain across modalities(air/land/sea/rail). Their solutions have helped eliminate operational inefficiencies, reduce logistics costs and improve OTIF, order to delivery TAT, and minimise dwell time and detention costs.

Intugine is a proud partner of the National Logistics Policy, an initiative by theGovernment of India. With this, it provides these brands with additional information via their integrations with FASTag, Port Community System, and Freight Operations Information System to name a few.

Today Intugine works with 75+ global enterprise names like GE Healthcare, Signify, Flipkart, Mahindra Logistics, Titan, Diageo, Ultratech Cement, Bridgestone, and GMMCO.

We are looking for a person who is capable of handling and maintaining relationships with the clients as well as providing technical support to the company's products.

**About the role**:
The Control Tower Executive plays a pivotal role in the business and carries a high level of responsibility. He/she interacts directly with customers, internal stakeholders and provides end-to-end support such as reporting, technical support, analysis, stakeholder coordination, monitoring performance, KPIs etc

**Responsibilities**:

- Control Tower is a central (Pan India) monitoring unit functioning within the supply chain operations of Enterprise Customers and will be located in Bangalore.
- As Control Tower Executive you will be responsible for monitoring the transport supply chain operations of Intugine’s top customer.
- Professionals in this role not only need to ensure smooth and timely monitoring of the transport supply chain across various locations but also need to help in providing un
- parallel delivery experience to the customers by coordinating with them for document reconciliation.
- Support the Operations team by providing visibility and insights by setting up process adherence checks and publishing metrics.
- Co
- ordinate for all exceptions with Operations and Client and resolve them on a regular basis.
- Conduct complete RCA on issues raised by customers and publish reports to customers.
- Co
- ordinate with Account Managers and Customer Success Team and resolve customer escalations.
- Ensure on
- time vehicle reporting by coordinating with all the stakeholders like transporters, drivers.
- Work with a capacity team to ensure ad hoc requests are met to safeguard customer interest.
- Work with on-board vendors to resolve all driver related issues faced on the ground.
- Ability to perform multiple tasks, adjust quickly in short time frame with limited direct supervision
- Ability to create reports with others and build a team environment.
- Ability to work flexible hours if necessary (all shifts)
- Strong written and verbal communication, organizational, motivational and time management skills
- Excellent Facilitation skills
- Should be well versed with Excel, powerpoint presentation

**What do we offer?**

*
A multicultural and diverse team of colleagues in a mission-driven and fast-paced, entrepreneurial environment.
*
Competitive salary and other benefits.
*
A collaborative and flat company culture.

**Perks**:
*
Comprehensive Health Cover - For you and your loved ones
*
Personal Development Budget
- Upskill yourself, we’ve got the bill
*
Open door policy - No to cubicles. Yes to the Open door policy.
*
Generous Parental Leave - Cause work comes second sometimes
*
Documented Equal Pay Policy - Since we’re in 2023
*
Education Assistance - Let us help you soar to new heights
*
Work Autonomy - Enjoy complete ownership over your work
*
Employee Life Skill Training Program - Regular sessions on tax saving, investments, mental well-being, health and Fitness etc.
*
Paid time off - Because your well-being is our priority

**Salary**: ₹200,000.00 - ₹400,000.00 per year

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