Assoc Systems Administrator

2 months ago


Bengaluru, India ACI Worldwide Full time

**J**
A CI Worldwide, the Universal Payments company, powers electronic payments and banking for more than 5,100 financial institutions, retailers, billers and processors around the world. ACI software processes $14 trillion in payments and securities transactions for more than 300+ of the leading global retailers, and 18 of the top 20 banks worldwide. We have a definitive vision of how electronic payment systems will look in the future and we have the knowledge, scale and resources to deliver it. As a Assoc **System Administrator **in **Bangalore **, you too can help us drive payments at the speed of change.

**Essential Duties and Responsibilities: Storage and Backup
**Knowledge, Skills and Experience required for the job**:

- Bachelor’s degree or equivalent experience.
- 0-3 years related experience.

**Preferred Knowledge, Skills and Experience needed for the job**:
**Essential Duties and Responsibilities: Backup
**Backup Job Description**:
**- Should have good knowledge on CA Arch (Arcserve)**

**- NetBackup**

**- Pure Snapshot Backup
**Essential Duties and Responsibilities: Storage
1. Understand and Adhere to all Corporate Policies to include but not limited to ACI Code of Ethics and Global Information Security.

2. Administer Hosted Data Center Hitachi, HCI and NetApp Storage infrastructure including performance tuning, upgrades, and resource optimization as required

3. Install, patching and configuration of new / rebuild existing storage infrastructure in accordance with standards and project/operational requirements

4. Work with peers too ensure effective patching process in place to comply with ACI Corporate patching process.

5. Provide 24 x 7 1st -3rd line support for operational and security incidents.

6. Work with other member of team in engineering of infrastructure solutions for various project and operational needs.

7. Develop and maintain installation and configuration procedures.

8. Ensure effective communication of changes and updates to relevant internal departments and third-party suppliers.

9. Manage server infrastructure in line with PCI and ACI internal security and audit requirement

10. Perform other duties as assigned.

**11. 24*7*356 support model including weekend ON Call.**

**12. All shifts are on Rotation Basis.
**Essential Duties and Responsibilities: Storage
- Knowledge of Netapp, Hitachi and Pure storage (at least 1 storage array knowledge MUST).
- Performing Netapp, Hitachi and Pure upgrade and firmware upgrade. (minimum 1 Array knowledge is MUST).
- Troubleshooting various types of storage array and switch issue including performance issue.
- Configure and manage fabric zoning as per project and customer requirement.
- Experience with installation configuration and management Provisioning/Performance Analysis/Decommissioning of storage arrays and switches expected.
- Storage systems check: Monitor and alert failures within external arrays, tape libraries and SAN fabric components in order to identify and rectify potential hardware failures.
- Providing support for Enterprise Storage Infrastructure, respond to and resolve escalated issues. Escalate to and manage external service providers or vendors until problem resolution.
- Vendor management
- Monitor, review and optimize the performance and connectivity of the SAN/ NAS environment.
- Develop reporting mechanisms on weekly, monthly basis to ensure performance to business SLAs.
- Troubleshoot Performances issues on EMC and Hitachi Arrays
- Troubleshoot Connectivity issues
- Very Good Knowledge with ITIL Processes (Incident, Problem and Change Management).
- SAN switch environment - L1 /L2 activities like Zoning, troubleshooting, hardware support
- Experience on the Vendor co ordination
- **24*7*356 support model including weekend ON Call.**
- **All shifts are on Rotation Basis.



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