International Billing: Operations Associate

3 weeks ago

Gurgaon, India BT Group Full time

International Billing: Operations Associate

**Job Req ID**:17567**Posting Date**:20 Jun 2023**Function**:Business Operations**Location**:Building No 14 Sector 24 & 25A, Gurugram, India**Salary**:competitive**Why BT?**
We’ve always been an Organisation with purpose; to use the power of communications to make a better world. You can trace this back to our beginning as pioneers of the world’s first telecommunications company. At our heart we’re a technology company with research and innovation in our bones and a desire to be personal, simple, and brilliant for our customers - those are the values we live by whilst also creating an inclusive working environment where people from all backgrounds can succeed.- Our pursuit of progress over the past 180 years has established BT as a strong, successful brand, with huge scale capable of achieving great things. From supporting emergency services, hospitals, banks and keeping economies around the world online, safe and secure, to delivering large scale technology infrastructure like the creation of BT Sport.- Today in this fast changing, always on, digital world our purpose remains true. Yet the market conditions, regulation and competition we face are tougher than ever before. So if you have the drive, optimism and resilience to help propel us forward we’ll offer unrivalled personal development, a wealth of opportunities to learn, experience new things and pursue new
- careers. If that’s you and what you’re looking for, we’d love you to be part of our future.**Why this job matters**
- To be a achieve billing targets, thereby delivering excellent standards of customer service
- To have a detailed understanding of the systems and processes required to support the team.
- To have a commercial and financial understanding of any implications resulting from operational delivery.
- Support the wider team and managers with any ad hoc tasks required to run the team, ensure timely reporting
- Manage customers, suppliers and internal stakeholder relationships.

**What you’ll be doing**
- BAU core Billing, day-to-day operations
- Support the delivery of effective processes and lead on improvements
- Executes daily, weekly, monthly tasks to ensure operational delivery.
- To monitor and deliver against key metrics and KPI’s
- Plays a key role in regular coaching and training.
- Help to support the implementation of any changes within the team
- Lead on the discovery of root causes and provide long term solutions in process and system or stakeholder discussions
- Support the operational team with customer engagement initiatives or escalations.
- Where applicable, to ensure the safe handling of monitory transactions into and out of the business unit. Including any reporting related to reconciliation of work undertaken.
- Keep your knowledge up to date on internal and external regulatory standards, audit and legal requirements. Be accountable for compliance with BT Policy as well as local regulations and legislations.
Skills required for the job
- Excellent communication (oral & written) skills
- Good acumen to understand the fundamentals of billing along with a broad understanding of the entire Lead-to-Cash journey
- To act a as role model for the operational team in respect of daily duties.
- Be able to manage and help resolve complex issues or other business impacting hurdles
- Be able to work in a diverse environment
- Financial & commercial awareness
- Pro-active approach to work with excellent time management skills, an ability to work well under pressure and achieve results under tight deadlines
- To be flexible in undertaking usual and ad-hoc tasks and time management.
- Awareness and understanding of local or any relevant considerations (e.g. Legal, compliance, technical, cultural)
- Ability to use a range of MS Office software, particularly Excel and Outlook and be able to effectively use main frame systems available.
Experience you would be expected to have
- Experience in billing/collections/finance in a large operational environment
- Experience working as part of a focused and professional team.
- Be able to demonstrate a customer focused approach and delivery of excellent customer service
- A track record in delivering change and driving improvements across teams

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