International Billing: Operations Associate

1 week ago

Gurgaon, Haryana, India BT Full time

International Billing:
Operations Associate

Job Req ID:23427
Posting Date:14 Nov 2023
Function:Business Operations
Location:Building No 14 Sector 24 & 25A, Gurugram, India
Salary:competitive
Hiring Manager:

  • Shashank Gupta
-
Recruiter:

  • Gunjan Chhabra
-
Role Code- ARVCFB

-
Career level:

  • F
-
Last date to apply:

  • 20th Nov'23
    Please download the JD as it might not be available post the completion of IJP period.

Why BT?
We've always been an organization with purpose; to use the power of communications to make a better world. You can trace this back to our beginning as pioneers of the world's first telecommunications company.

At our heart we're a technology company with research and innovation in our bones and a desire to be personal, simple, and brilliant for our customers - those are the values we live by whilst also creating an inclusive working environment where people from all backgrounds can succeed.- Our pursuit of progress over the past 180 years has established BT as a strong, successful brand, with huge scale capable of achieving great things.

From supporting emergency services, hospitals, banks and keeping economies around the world online, safe and secure, to delivering large scale technology infrastructure like the creation of BT Sport.- Today in this fast changing, always on, digital world our purpose remains true.

Yet the market conditions, regulation and competition we face are tougher than ever before.

So if you have the drive, optimism and resilience to help propel us forward we'll offer unrivalled personal development, a wealth of opportunities to learn, experience new things and pursue new careers.

If that's you and what you're looking for, we'd love you to be part of our future.
About this role

  • To be a achieve billing targets, thereby delivering excellent standards of customer service
  • To have a detailed understanding of the systems and processes required to support the team.
  • To have a commercial and financial understanding of any implications resulting from operational delivery.
  • Support the wider team and managers with any ad hoc tasks required to run the team, ensure timely reporting
  • Manage customers, suppliers and internal stakeholder relationships

You'll have the following responsibilities

  • BAU core Billing, daytoday operations
  • Support the delivery of effective processes and lead on improvements
  • Executes daily, weekly, monthly tasks to ensure operational delivery.
  • To monitor and deliver against key metrics and KPI's.
  • Plays a key role in regular coaching and training
  • Help to support the implementation of any changes within the team
  • Lead on the discovery of root causes and provide long term solutions in process and system or stakeholder discussions
  • Support the operational team with customer engagement initiatives or escalations.
  • Where applicable, to ensure the safe handling of monitory transactions into and out of the business unit. Including any reporting related to reconciliation of work undertaken.
  • Keep your knowledge up to date on internal and external regulatory standards, audit and legal requirements. Be accountable for compliance with BT Policy as well as local regulations and legislations.
You'll have the following skills and experience

  • Excellent communication (oral & written) skills
  • Good acumen to understand the fundamentals of billing along with a broad understanding of the entire LeadtoCash journey
  • To act a as role model for the operational team in respect of daily duties.
  • Be able to manage and help resolve complex issues or other business impacting hurdles
  • Be able to work in a diverse environment
  • F
inancial & commercial awareness

  • Proactive approach to work with excellent time management skills, an ability to work well under pressure and achieve results under tight deadlines
  • To be flexible in undertaking usual and adhoc tasks and time management.
  • Awareness and understanding of local or any relevant considerations (e.g. Legal, compliance, technical, cultural)
  • Ability to use a range of MS Office software, particularly Excel and Outlook and be able to effectively use main frame systems available.
  • Experience in billing/collections/finance in a large operational environment
  • Experience working as part of a focused and professional team.
  • Be able to demonstrate a customer focused approach and delivery of excellent customer service

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