Front Office Representative

3 weeks ago


Goa, India Pamper Paws Full time

Job Overview:
Key Responsibilities:
Guest Services:

- Greet and welcome guests upon arrival with a friendly and professional demeanor.
- Provide information about hotel facilities, services, and local attractions.
- Ensure a seamless check-in and check-out process, addressing any guest inquiries or concerns promptly.

Reservation Management:

- Manage reservations, ensuring accurate and up-to-date information.
- Assist guests with booking, modifying, or canceling reservations as needed.
- Collaborate with the reservations team to optimize room inventory and occupancy.

Payment Management:

- Process guest payments accurately, handling cash, credit cards, and other forms of payment.
- Reconcile daily transactions and ensure the security of cash and financial transactions.
- Assist with billing and invoicing processes for guests and corporate clients.

Online Payment:

- Facilitate online payment processes for reservations and services.
- Ensure secure and efficient processing of online transactions.
- Troubleshoot and resolve any issues related to online payments.

Communication:

- Answer and direct incoming calls to the appropriate department or staff member.
- Relay messages and information to guests and staff accurately.

Problem Resolution:

- Handle guest concerns and complaints with empathy and professionalism, seeking resolutions promptly.
- Collaborate with other departments to address and resolve issues to ensure guest satisfaction.

Administrative Tasks:

- Maintain and update guest records and information in the hotel management system.
- Prepare and distribute daily reports and summaries to the management team.
- Assist with various administrative tasks as needed.

Skills and Qualifications:

- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Previous experience in front office or customer service roles, preferably in the hospitality industry.
- Excellent communication and interpersonal skills.
- Proficient in using hotel management software and reservation systems.
- Strong organizational and multitasking abilities.
- Ability to handle challenging situations with composure and professionalism.
- Knowledge of local attractions, restaurants, and services is a plus.
- Flexibility to work varied shifts, including weekends and holidays.

Pay: ₹260,000.00 - ₹360,000.00 per year

Schedule:

- Day shift

**Experience**:

- total work: 1 year (required)

Work Location: In person


  • Front Office

    1 month ago


    Goa, India Paradigm Consultancies Full time

    WE ARE HIRING Job designation: - Front Office : Female Job location: - Goa, Goa **Salary**: - 25,000- 30,000 per month **Experience**: - Total experience: - 3 years of experience in front office or similar capacity. - Minimum experience: - 1-2 years of experience in a front office or customer service role. Education: - Bachelor's degree in...


  • Goa, India Orion Techno Age Pvt Ltd Full time

    Job Title: Front Office Representative Location:North Goa **Job Type**: Full-Time Salary : 2,60,000 - 3,60,000 Job Overview: Key Responsibilities: Guest Services: Greet and welcome guests upon arrival with a friendly and professional demeanor. Provide information about hotel facilities, services, and local attractions. Ensure a seamless check-in and...


  • Goa, India 91HR Full time

    Position: Front Office Associate Location: Candolim Time: Rotational Salary : 20k -22k Requirement - Experience 3- 5 years in Front Office - Good Communication Skills are must. - Able to handle walk in customers, incoming calls - Preferred Female **Salary**: ₹20,086.00 - ₹22,335.21 per month **Benefits**: - Flexible schedule - Provident...


  • Goa, India De Mandarin Full time

    We at De Mandarin Hotel is looking for experienced front office supervisor in hotel industry. Those interested can contact on 6364756503. - in addition to managing front desk operations, the front office supervisor is also responsible for managing room inventory and coordinating with other departments, such as housekeeping and maintenance, to ensure that...


  • Goa, India Paradigm Consultants Full time

    **Front Office Supervisor** - Job Location : North Goa - Industry Type : Hospitality **Experiences Brief** - Education : Diploma / Degree in hotel management - Experiences : Min 3 Years as front office supervisor - Total Experiences 5 - 7 Years in Front office Dept - Experiences in 3 Star & 5 Star property is a must - joining Immediate **FRONT DESK...


  • Goa, India Paradigm Consultancies Full time

    **WE ARE HIRING** Job Designation: - Front Office Supervisor : Resort Job Location: - Nashik, Maharashtra **Salary**: - 28,000 - 30,000 per month Education: - Diploma or Degree in Hotel Management **Experience**: - Maximum 5 years of Experience as Front Office Supervisor - Minimum 2-3 years of experience as a similar role, preferably in a resort or...


  • Goa, India 91HR Full time

    **Job Title: Front Office Executive / Guest Relation Executive** A Front Office Executive plays a pivotal role in ensuring a positive first impression for guests or visitors to an organization. This position involves a combination of administrative tasks, customer service, and communication. **Key Responsibilities**: **1. Reception and Guest...


  • Goa, India Invicta Esolutions PVt Ltd Full time

    Front office Associates Experience - 2 - 3 years Salary - upto 20k Must have worked on Opera Software mandatory Location - South Goa **Salary**: ₹16,086.00 - ₹20,335.21 per month **Benefits**: - Flexible schedule - Provident Fund Schedule: - Morning shift Ability to commute/relocate: - Salcete, South Goa - 403724, Goa: Reliably commute or...

  • Front Office

    1 month ago


    Goa, India Raposo Resort Full time

    Job location: Raposo Resort, Near Badem Church, Badem, Assagao, Goa. We are looking for a **male employee** only Are you ready to embark on a career that combines hospitality and exceptional guest service? Join our team as a Front Office Associate at our beautiful resort and be the welcoming face that sets the tone for our guests' unforgettable...

  • GSA- Front Office

    1 month ago


    Goa, India Accor Full time

    Company Description Job Description GSA-Front Office First impressions are everything! As a GSA-Front Office, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us. What you will be doing: Greet, check-in, respond to requests and settle accounts while providing...

  • GSA- Front Office

    1 month ago


    goa, India Accor Full time

    Company DescriptionJob Description GSA-Front OfficeFirst impressions are everything! As a GSA-Front Office, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us. What you will be doing: Greet, check-in, respond to requests and settle accounts while providing...


  • Goa, India Kish Hospitality Consultant Full time

    Front Office Associate/ Receptionist Job Responsibilities: - Serves Guest by greeting, welcoming, Confirm their booking and directing them appropriately. - Notifies company personnel of visitor arrival. - Maintains security and telecommunications system. - Informs visitors by answering or referring inquiries. - Directs visitors by maintaining employee and...


  • Goa, India Chances Resort and Casino Full time

    know basic front office operations **Salary**: From ₹13,988.00 per month **Benefits**: - Food provided - Provident Fund Schedule: - Rotational shift Ability to commute/relocate: - Goa, Goa: Reliably commute or planning to relocate before starting work (required) **Education**: - Bachelor's (preferred) **Experience**: - Microsoft Office: 1 year...

  • Front Office: Gsa

    1 month ago


    Goa, India Paradigm Consultancies Full time

    We are hiring Job Designation: Front Office: GSA Job Location: Nashik **Salary**: 20,000 - 25,000 Experience: 3 - 4 years Min 1 - 3 years of experience in front office as GSA in resort/hotel property. Education: Bachelors degree in hospitality or relevant Skills required: - High school diploma or equivalent; additional education in hospitality is a...


  • Goa, India De Mandarin Full time

    We at De Mandarin looking for Front office GSA. Those interested can contact us on 6364756503 - You have to deal with customer queries, their needs, complaints etc. - greeting customers, maintaining office visitor records, handling customer inquiries, and accepting cash payments. - Provide guests with room and hotel information, directions, amenities and...


  • Goa, India Royal Royce Entertainment Pvt Ltd Full time

    Previous Experience in Guest Relations / Customer Service / Front Office Customer Oriented and Professional Attitude Proficiency in Hindi and English. Knowledge of South Indian Language will be an added advantage. **Job Types**: Full-time, Fresher, Regular / Permanent **Salary**: ₹15,000.00 - ₹30,000.00 per month **Benefits**: - Food provided -...


  • Goa, India Karma Royal Group Full time

    Reporting to management and performing front office duties. - Answering telephone calls, as well as screening and forwarding calls. - Welcoming and assisting guests in a friendly and professional manner. - Handling basic inquiries and guest requests. - Keeping the reception area tidy and observing professional etiquette. **Salary**: ₹13,000.00 -...


  • Goa, India Le Seasons Group Full time

    Looking for expeienced front office assiatant for a four star resort located in candolim. **Job Types**: Full-time, Fresher **Salary**: ₹8,086.00 - ₹15,992.99 per month **Benefits**: - Food provided - Provident Fund Schedule: - Day shift - Evening shift - Fixed shift - Flexible shift - Morning shift - Rotational shift Supplemental pay types: -...


  • Goa, India 91HR Full time

    **Job Title: Front Office Associate** **Location**: Goa **Salary**: 15,000 - 20,000 **Requirements: - ** Min.1 years experience in similar field Excellent Communication Skills Graduate Excellent Freshers can apply **Salary**: ₹15,000.00 - ₹21,000.00 per month **Benefits**: - Health insurance - Paid sick time - Provident Fund Schedule: - Day...


  • Goa, India TEAM Recruiters Full time

    Salary plus attractive incentives on upselling - Keep front desk tidy and presentable with all necessary material (pens, forms, paper etc.) - Greet and welcome guests - Answer questions and address complaints - Answer all incoming calls and redirect them or keep messages - Receive letters, packages etc. and distribute them - Prepare outgoing mail by drafting...