Receptionist
6 months ago
**Description**
We are currently seeking a highly organized and customer-oriented individual to join our team as a Receptionist.
In this role, you will be responsible for providing exceptional customer service.
As the first point of contact for guests, the Receptionist will greet and check-in guests, answer inquiries, and provide information about the amenities. You will also handle guest complaints and requests, ensuring they are resolved in a timely and satisfactory manner. Additionally, you will coordinate with other hotel departments to ensure smooth operations and assist with administrative tasks such as managing reservations and maintaining guest records.
To succeed in this role, you must have excellent communication and interpersonal skills, as well as the ability to multitask and work well under pressure. Attention to detail is crucial, as you will be responsible for accurately processing guest information and payments.
If you are a friendly and professional individual passionate about providing exceptional customer service, we would love to hear from you.
**Responsibilities**
- Welcome and check-in guests, providing them with information about the hotel and its amenities
- Handle guest complaints and requests, ensuring they are resolved in a timely and satisfactory manner
- Maintain accurate guest records and handle reservation management, including cancellations and modifications
- Coordinate with other hotel departments to ensure smooth operations and guest satisfaction
- Answer incoming calls and provide assistance as needed
- Assist with administrative tasks such as filing, data entry, and managing correspondence
- Ensure front desk area is clean and presentable
**Requirements**:
- Graduate or Diploma in hotel management or hospitality
- Proven experience in a customer service role, preferably in the hospitality industry
- Excellent communication and interpersonal skills
- Strong organizational and multitasking abilities
- Attention to detail and accuracy in processing guest information and payments
- Proficiency in computer systems and software, including MS Office
**Job Types**: Full-time, Permanent
**Salary**: ₹20,000.00 - ₹27,000.00 per month
**Benefits**:
- Provident Fund
Schedule:
- Day shift
Supplemental pay types:
- Performance bonus
- Yearly bonus
**Experience**:
- Front desk - Receptionist: 1 year (required)
**Language**:
- English (required)
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