Client Servicing Executive

2 months ago

Mumbai, India PyjamaHR Full time

**About Us**

IndieFolio is a curated marketplace of top-notch creative talent wherein we enable marketing, product, and creative teams to work with freelance talents and scale creative operations, on-demand. Our mission is to challenge traditional employment by offering independent professionals a new way to work. We are supported by some leading angels in India, who come from diverse backgrounds like design, marketing, finance, and law. We have crossed INR 5 crores in transactions executed on IndieFolio. We are at a 500%+ annual growth rate and scaling our team and operations in sync and looking to work with independent, responsible, and accountable individuals.

**Why is this role important for IndieFolio**

As an account executive, you'll be the primary point of contact for customers and internal stakeholders, handling a large number of inquiries individually through various channels and answering anything from basic updates to complex project queries.

**Responsibilities**:

- Using a variety of communication methods, managing client relationships, and actively responding to client queries.
- Building long-lasting, mutually beneficial relationships with external contacts and internal departments.
- Work in tandem with internal teams to address inquiries.
- Regularly checking and reporting on the project's progress.
- Ensure the projects undertaken are recorded orderly in the system including client feedback.
- Assist managers in end-to-end management of all projects.
- Have the opportunity to work on special projects and initiatives.

**Requirements**:

- Experience in working with client servicing for the advertising/marketing/consulting industry will be preferred.
- Ability to develop customer-centric relationships.
- Must be determined and efficient so as to be able to operate independently and effectively handle time and resources.
- Excellent verbal and written communication skills.
- Knowledge of creative project management will be a plus.
- Cooperative and encourages a culture of continual change.

**Why Work with Us**
- Shape the future of work. The ‘9 to 6” traditional way of working is not the only option out there. Come join us as we create new avenues of collaboration between companies and individuals in the talent economy.
- We are India’s largest homegrown network of creative professionals. Everything you do has a direct impact on the creative industry in India.
- We are in the very, very early days of our growth cycle. We have found our solution-market fit. Join a fast-paced organization on its path to growing a 100X in the next 3 years.
- We love working with people who have a high sense of ownership, agency, and communication. We strive to maintain maximum transparency and ensure our expectations are relayed very clearly to you from the onset. If you enjoy taking on challenges head-on with maximum flexibility, we will be great partners.
- We are a **remote-first** organization that believes in the jobs-to-be-done framework. Set your own working hours, as long as you deliver on your promises.

**Salary**: ₹350,000.00 - ₹450,000.00 per year

**Education**:

- Bachelor's (preferred)

**Experience**:

- Client Servicing: 1 year (preferred)
- Client Communication: 1 year (preferred)

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