Cloud & Network Operations Technician

2 weeks ago


Pune, India Harman International Full time

HARMAN’s engineers and designers are creative, purposeful and agile. As part of this team, you’ll combine your technical expertise with innovative ideas to help drive cutting-edge solutions in the car, enterprise and connected ecosystem. Every day, you will push the boundaries of creative design, and HARMAN is committed to providing you with the opportunities, innovative technologies and resources to build a successful career.

A Career at HARMAN

As a technology leader that is rapidly on the move, HARMAN is filled with people who are focused on making life better. Innovation, inclusivity and teamwork are a part of our DNA. When you add that to the challenges we take on and solve together, you’ll discover that at HARMAN you can grow, make a difference and be proud of the work you do everyday.

**Responsibilities**:

- Monitor and Maintain Cloud Networks
- Monitor and Maintain Cloud Compute & Storage Systems
- Identify, categorize, and respond to Network & Compute system events.
- Participate in Incident Management, Problem and Change Management
- Participate in 24x7x365 shift or shift/rotation schedules, in an office environment.
- Provide Level 1 server and network support as needed.
- Create, edit, and update knowledge base articles and Standard Operating Procedures (SOP)
- Assist in new hire training and on-boarding.
- Additional tasks as assigned.

Required Skills & Experience
- 3-5 year of system administration and/or networking operations center experience is desirable, with increasing responsibilities.
- Intellectual curiosity with a desire to learn is a must.
- A self-starter who is willing to learn advanced cloud-computing technologies.
- Ability to work in a 24x7x365 environment, in an office/NOC setting.
- Functional knowledge of incident handling for IT-related issues
- Understanding of IP networking protocols: IPv4/6, TCP/UDP, DHCP, HTTP, FTP, etc.
- Strong analytical troubleshooting and problem-solving skills
- Familiarity with systems UNIX/Linux
- Familiarity with network switch commands
- Experience performing system and network maintenance tasks in a highly available data center environment.
- Experience with device health monitoring software, e.g., OpenNMS, Zabbix, Circonus
- Strong interpersonal and communications skills
- Ability to understand and follow documentation for procedural tasks.
- Recent college graduates in applicable fields of study are encouraged.

Additional Competencies
- Shell scripting and/or additional scripting languages, e.g., Python, Perl, Ruby, Node.js
- Experience with the following is advantageous: Automation/Scripting, Server, and Network
- Virtualization Technologies, Hypervisors, and cloud platforms

HARMAN is an Equal Opportunity /Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race,color, religion, sex, sexual orientation, gender identity, national origin,disability or Protected Veterans status. HARMAN offers a great work environment, challenging career opportunities, professional training and competitive compensation.

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